---
description: Learn what are the benefits of HelpDesk vs AnyDesk for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare HelpDesk vs AnyDesk | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [HelpDesk \<span\>vs\</span\> AnyDesk](https://www.getapp.co.uk/compare/116767/120039/helpdesk/vs/anydesk)

# Compare HelpDesk vs AnyDesk

Canonical: https://www.getapp.co.uk/compare/116767/120039/helpdesk/vs/anydesk

> Detailed comparison between HelpDesk and AnyDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HelpDesk | AnyDesk |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 183 | 1795 |
| **Starting Price** | US$29.00 | €22.90 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### HelpDesk

- API
- Access Controls/Permissions
- CRM
- Chat/Messaging
- Collaboration Tools
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Issue Scheduling
- Mobile Access
- Monitoring
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Task Automation

### AnyDesk

- API
- Access Controls/Permissions
- CRM
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Mobile Access
- Monitoring
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Whiteboard

## Links

- [View HelpDesk Profile](https://www.getapp.co.uk/software/116767/helpdesk)
- [View AnyDesk Profile](https://www.getapp.co.uk/software/120039/anydesk)
- [View Original Comparison](https://www.getapp.co.uk/compare/116767/120039/helpdesk/vs/anydesk)

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