---
description: Learn what are the benefits of Smith.ai vs LEX Reception for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Smith.ai vs LEX Reception | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [Smith.ai \<span\>vs\</span\> LEX Reception](https://www.getapp.co.uk/compare/119823/2061793/smith-ai-live-website-chat/vs/lex-reception)

# Compare Smith.ai vs LEX Reception

Canonical: https://www.getapp.co.uk/compare/119823/2061793/smith-ai-live-website-chat/vs/lex-reception

> Detailed comparison between Smith.ai and LEX Reception. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Smith.ai | LEX Reception |
| **Overall rating** | 4.8/5 | 5.0/5 |
| **Total Reviews** | 29 | 3 |
| **Starting Price** | US$95.00 | US$150.00 |
| **Free Trial** | No | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Key features

### Smith.ai

- AI/Machine Learning
- CRM
- Calendar Management
- Chat/Messaging
- Configurable Workflow
- Customisable Templates
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Support Ticket Management
- Task Automation
- Transcripts/Chat History
- Transfers/Routing

### LEX Reception

- CRM
- Calendar Management
- Chat/Messaging
- Live Chat
- Multi-Channel Communication
- Multi-User Collaboration
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reminders
- Transcripts/Chat History

## Links

- [View Smith.ai Profile](https://www.getapp.co.uk/software/119823/smith-ai-live-website-chat)
- [View LEX Reception Profile](https://www.getapp.co.uk/software/2061793/lex-reception)
- [View Original Comparison](https://www.getapp.co.uk/compare/119823/2061793/smith-ai-live-website-chat/vs/lex-reception)

-----

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