---
description: Learn what are the benefits of BOSSDesk vs Serviceware Processes for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare BOSSDesk vs Serviceware Processes | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [BOSSDesk \<span\>vs\</span\> Serviceware Processes](https://www.getapp.co.uk/compare/120371/2056891/boss-solutions-suite/vs/serviceware-processes)

# Compare BOSSDesk vs Serviceware Processes

Canonical: https://www.getapp.co.uk/compare/120371/2056891/boss-solutions-suite/vs/serviceware-processes

> Detailed comparison between BOSSDesk and Serviceware Processes. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | BOSSDesk | Serviceware Processes |
| **Overall rating** | 4.6/5 | - |
| **Total Reviews** | 139 | 0 |
| **Starting Price** | US$29.00 | €75.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### BOSSDesk

- API
- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Incident Management
- Knowledge Management
- Multi-Channel Communication
- Prioritisation
- Real-Time Reporting
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

### Serviceware Processes

- API
- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Incident Management
- Knowledge Management
- Multi-Channel Communication
- Prioritisation
- Real-Time Reporting
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

## Links

- [View BOSSDesk Profile](https://www.getapp.co.uk/software/120371/boss-solutions-suite)
- [View Serviceware Processes Profile](https://www.getapp.co.uk/software/2056891/serviceware-processes)
- [View Original Comparison](https://www.getapp.co.uk/compare/120371/2056891/boss-solutions-suite/vs/serviceware-processes)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare BOSSDesk vs Serviceware Processes | GetApp UK 2026","description":"Learn what are the benefits of BOSSDesk vs Serviceware Processes for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/120371/2056891/boss-solutions-suite/vs/serviceware-processes","about":[{"@id":"https://www.getapp.co.uk/software/120371/boss-solutions-suite#software"},{"@id":"https://www.getapp.co.uk/software/2056891/serviceware-processes#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/120371/2056891/boss-solutions-suite/vs/serviceware-processes#breadcrumblist"},"@id":"https://www.getapp.co.uk/compare/120371/2056891/boss-solutions-suite/vs/serviceware-processes#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"BOSSDesk","description":"With rapidly increasing service requests, is\nyour company maximizing its investment in\nyour service management solution? Are your\ncustomers and employees able to use the system\neasily... or do they get frustrated and give up?\n\nBOSSDesk is an integrated Help Desk Ticketing System\nwith Asset Management available on premise or in the cloud enabling your team to process service requests\nefficiently and expeditiously. The result? You\nprovide an exceptional employee and customer\nexperience.\n\nBOSSDesk is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise.  It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.\nMajor capabilities include advanced Incident, Problem &amp; Change Management that provides Help/Service Desk functionality, complete Asset Management capability, and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e92bb600-136d-4f34-81d0-16b82a818987.png","url":"https://www.getapp.co.uk/software/120371/boss-solutions-suite","@id":"https://www.getapp.co.uk/software/120371/boss-solutions-suite#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":139},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Serviceware Processes","description":"What is Serviceware Processes?\nSmart companies use Serviceware to succeed in the services economy. Serviceware Service Management solutions are powerful and flexible, and scale to meet the needs of any business. \nServiceware Processes offers an industry leading IT service and support solution and is used in many other service areas like HR or customer service. The solution increases customer satisfaction and agent productivity. Using the system all customer interactions is done in a single, dynamic web interface with features like knowledge management, pre-defined ticket responses, and a full customer history. Powerful AI features help to become more efficient in ITSM.\nServiceware provides a vast number of predefined, ITIL4-proofed IT workflows in addition to operational support for service delivery in service desk and incident management. The portfolio offers functions for service portfolio management, knowledge management, change and release management, deployment management and on- and off-boarding.\nServiceware Processes is offered in different plans depending on a company´ s need. Connect with the Serviceware Sales Team to see which plan is best for your business!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/11ab1541-789a-4d32-beda-c88078192309.png","url":"https://www.getapp.co.uk/software/2056891/serviceware-processes","@id":"https://www.getapp.co.uk/software/2056891/serviceware-processes#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"75","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Windows, Windows on premise"},{"@id":"https://www.getapp.co.uk/compare/120371/2056891/boss-solutions-suite/vs/serviceware-processes#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"BOSSDesk vs Serviceware Processes","position":3,"item":"https://www.getapp.co.uk/compare/120371/2056891/boss-solutions-suite/vs/serviceware-processes","@type":"ListItem"}]}]}
</script>