---
description: Learn what are the benefits of CTM vs Cloud Softphone for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare CTM vs Cloud Softphone | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [CTM \<span\>vs\</span\> Cloud Softphone](https://www.getapp.co.uk/compare/127363/132055/calltrackingmetrics/vs/acrobits-cloud-softphone)

# Compare CTM vs Cloud Softphone

Canonical: https://www.getapp.co.uk/compare/127363/132055/calltrackingmetrics/vs/acrobits-cloud-softphone

> Detailed comparison between CTM and Cloud Softphone. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CTM | Cloud Softphone |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 150 | 9 |
| **Starting Price** | US$79.00 | US$69.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Webinars, Documentation, Videos |

## Key features

### CTM

- API
- Access Controls/Permissions
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Transfer
- Caller Profiles
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- File Transfer
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- On-Demand Recording
- SMS Messaging
- VoIP Connection

### Cloud Softphone

- API
- Access Controls/Permissions
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Transfer
- Caller Profiles
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- File Transfer
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- On-Demand Recording
- SMS Messaging
- VoIP Connection

## Links

- [View CTM Profile](https://www.getapp.co.uk/software/127363/calltrackingmetrics)
- [View Cloud Softphone Profile](https://www.getapp.co.uk/software/132055/acrobits-cloud-softphone)
- [View Original Comparison](https://www.getapp.co.uk/compare/127363/132055/calltrackingmetrics/vs/acrobits-cloud-softphone)

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