---
description: Learn what are the benefits of CTM vs 800.com for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare CTM vs 800.com | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [CTM \<span\>vs\</span\> 800.com](https://www.getapp.co.uk/compare/127363/2008915/calltrackingmetrics/vs/800-com)

# Compare CTM vs 800.com

Canonical: https://www.getapp.co.uk/compare/127363/2008915/calltrackingmetrics/vs/800-com

> Detailed comparison between CTM and 800.com. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | CTM | 800.com |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 150 | 313 |
| **Starting Price** | US$79.00 | US$149.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation | - |

## Key features

### CTM

- API
- Archiving & Retention
- Call Centre Management
- Call Disposition
- Call Monitoring
- Call Routing
- Call Scoring
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Callback Scheduling
- Fax Management
- Keyword Tracking
- Live Chat
- On-Demand Recording
- Real-Time Reporting
- Recording
- Reporting & Statistics
- SMS Messaging

### 800.com

- API
- Archiving & Retention
- Call Centre Management
- Call Disposition
- Call Monitoring
- Call Routing
- Call Scoring
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Callback Scheduling
- Fax Management
- Keyword Tracking
- Live Chat
- On-Demand Recording
- Real-Time Reporting
- Recording
- Reporting & Statistics
- SMS Messaging

## Links

- [View CTM Profile](https://www.getapp.co.uk/software/127363/calltrackingmetrics)
- [View 800.com Profile](https://www.getapp.co.uk/software/2008915/800-com)
- [View Original Comparison](https://www.getapp.co.uk/compare/127363/2008915/calltrackingmetrics/vs/800-com)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare CTM vs 800.com | GetApp UK 2026","description":"Learn what are the benefits of CTM vs 800.com for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/127363/2008915/calltrackingmetrics/vs/800-com","about":[{"@id":"https://www.getapp.co.uk/software/127363/calltrackingmetrics#software"},{"@id":"https://www.getapp.co.uk/software/2008915/800-com#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/127363/2008915/calltrackingmetrics/vs/800-com#breadcrumblist"},"@id":"https://www.getapp.co.uk/compare/127363/2008915/calltrackingmetrics/vs/800-com#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"CTM","description":"CTM is a comprehensive conversation analytics software platform designed for sales and marketing teams aiming to optimize customer interactions and marketing attribution. The system provides end-to-end visibility into the customer journey by tracking, analyzing, and managing communications across calls, texts, chats, and form submissions. \n\nThe platform serves marketing agencies, enterprise organizations, and sales teams by enabling precise attribution of leads to specific marketing campaigns, delivering actionable conversation insights, and streamlining sales processes through intelligent routing and automated workflows. Its AI-driven analytics capabilities offer substantial benefits to organizations that rely on phone conversations within sales and customer service operations.\n\nCTM features dynamic number insertion that automatically displays unique tracking numbers based on visitor source, enabling accurate attribution of communications to distinct channels, campaigns, and keywords. Conversation intelligence tools analyze call recordings and transcriptions to extract sentiment data, highlight keyword mentions, and identify trends that inform customer preference and behavior analysis. \n\nContact center operations benefit from multi-channel routing, queue management, and live agent monitoring, as well as interactive voice response setups and call recording for quality assurance and training. Reporting functions include real-time dashboards, customizable reports, and detailed metrics on call volume, duration, and agent performance. Additional capabilities include spam call blocking, automated text messaging with two-way communication, call scoring for lead qualification, and workflow automation that triggers personalized notifications and follow-up actions.\n\nThe system integrates with marketing and business platforms, connecting with advertising tools for campaign tracking and conversion attribution and synchronizing data with customer relationship management systems. Developer-friendly features provide comprehensive API access, webhook support, and serverless function integration for bespoke implementations. Low-code automation platforms extend custom workflow creation without coding requirements. Security and compliance measures include encryption protocols, configurable access controls, and audit logging. \n\nThe platform maintains certification against industry standards such as SOC two and offers solutions for regulatory frameworks including HIPAA, HITECH, GDPR, and CCPA to meet stringent data protection requirements.CTM supports mobile operations through an application that enables tracking and management of calls and messages from any location, together with push notifications and in-app access to recordings and performance insights","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/77aa1f37-3ce7-4f2a-8c05-a59a0f19d8db.png","url":"https://www.getapp.co.uk/software/127363/calltrackingmetrics","@id":"https://www.getapp.co.uk/software/127363/calltrackingmetrics#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":150},"offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"800.com","description":"800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using an integrated caller ID feature.\n\nIt offers a host of features including analytics, sequential or simultaneous call forwarding, voicemail transcriptions, automated alerts, call screening, data archiving, and more. 800.com allows users to receive notifications for voice messages via email or SMS and configure settings to attach voice messages to an email. The platform also offers a call forwarding functionality, which enables employees to automatically redirect incoming calls to a designated phone number.\n\nAdministrators can use the application to reject and block incoming calls from spammers, generate custom reports, and organize voicemails on a unified platform. It also helps organizations record calls for information retrieval and training purposes and store them in a centralized repository.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/970311bb-5b59-484d-85ca-f89bb4c9d19e.png","url":"https://www.getapp.co.uk/software/2008915/800-com","@id":"https://www.getapp.co.uk/software/2008915/800-com#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":313},"offers":{"price":"149","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.uk/compare/127363/2008915/calltrackingmetrics/vs/800-com#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"CTM vs 800.com","position":3,"item":"https://www.getapp.co.uk/compare/127363/2008915/calltrackingmetrics/vs/800-com","@type":"ListItem"}]}]}
</script>