---
description: Learn what are the benefits of Chat Metrics vs WhatsApp for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Chat Metrics vs WhatsApp | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Chat Metrics \<span\>vs\</span\> WhatsApp](https://www.getapp.co.uk/compare/1998083/2035411/chat-metrics/vs/whatsapp)

# Compare Chat Metrics vs WhatsApp

Canonical: https://www.getapp.co.uk/compare/1998083/2035411/chat-metrics/vs/whatsapp

> Detailed comparison between Chat Metrics and WhatsApp. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Chat Metrics | WhatsApp |
| **Overall rating** | 4.8/5 | 4.7/5 |
| **Total Reviews** | 14 | 16384 |
| **Starting Price** | US$21.50 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Chat |
| **Training** | Live Online, Documentation, Videos | Not Offered |

## Key features

### Chat Metrics

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- File Sharing
- Lead Capture
- Lead Management
- Live Chat
- Mobile Access
- Real-time Consumer-facing Chat
- SMS Messaging
- Third-Party Integrations

### WhatsApp

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- File Sharing
- Mobile Access
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-time Consumer-facing Chat
- Reminders
- SMS Messaging
- Third-Party Integrations
- Video Conferencing
- Video Support

## Links

- [View Chat Metrics Profile](https://www.getapp.co.uk/software/1998083/chat-metrics)
- [View WhatsApp Profile](https://www.getapp.co.uk/software/2035411/whatsapp)
- [View Original Comparison](https://www.getapp.co.uk/compare/1998083/2035411/chat-metrics/vs/whatsapp)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Chat Metrics vs WhatsApp | GetApp UK 2026","description":"Learn what are the benefits of Chat Metrics vs WhatsApp for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/1998083/2035411/chat-metrics/vs/whatsapp","about":[{"@id":"https://www.getapp.co.uk/software/1998083/chat-metrics#software"},{"@id":"https://www.getapp.co.uk/software/2035411/whatsapp#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/1998083/2035411/chat-metrics/vs/whatsapp#breadcrumblist"},"@id":"https://www.getapp.co.uk/compare/1998083/2035411/chat-metrics/vs/whatsapp#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"Chat Metrics","description":"Chat Metrics is a live chat software designed to help businesses communicate with website visitors in real-time and improve overall lead conversion rates. Organizations can maintain a history of chats, view transcripts based on metrics such as category, status, or action, and download them in CSV format according to requirements.\n\nChat Metrics allows administrators to create multiple user accounts, configure role-based permissions for customer service, sales, and management representatives, and provide limited access across chats, reports, archives, invoices, and settings. Supervisors can track generated leads on a dedicated page and set up custom fields to collect website visitors' information including name, email, phone number, company, and budget. Organizations can also gain visibility into revenue opportunities, chats, lead conversations, ratings, and multiple websites based on custom time range on a centralized dashboard.\n\nChat Metrics facilitates integration with various third-party customer relationship management (CRM), messaging, and marketing automation systems such as Typeform, Salesforce, Insightly CRM, Trello, Slack, ActiveCampaign, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4ab46dfc-25dd-44c3-a43c-fbb98335e067.png","url":"https://www.getapp.co.uk/software/1998083/chat-metrics","@id":"https://www.getapp.co.uk/software/1998083/chat-metrics#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":14},"offers":{"price":"21.5","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"WhatsApp","description":"WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.\n\nBusinesses can utilize the platform to capture and share images, audios, videos, and documents including spreadsheets, slideshows, and PDFs with customers on individual or group levels. The platform integrates with an address book in the device, allowing individuals to share current or live locations with other WhatsApp users, set customizable wallpapers, add profile pictures, choose notification sounds, and more. It also enables administrators to synchronize messages across various devices and automate back-up of chat history or ongoing conversations in the cloud.\n\nThe solution lets managers send automated messages to customers and process payments or transactions between financial accounts. WhatsApp also allows professionals to broadcast messages and receive information when the intended customer has read the message.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5af6302d-1606-4e85-915a-00b2d741c9e9.png","url":"https://www.getapp.co.uk/software/2035411/whatsapp","@id":"https://www.getapp.co.uk/software/2035411/whatsapp#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":16384},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.uk/compare/1998083/2035411/chat-metrics/vs/whatsapp#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/561/live-chat/software","@type":"ListItem"},{"name":"Chat Metrics vs WhatsApp","position":3,"item":"https://www.getapp.co.uk/compare/1998083/2035411/chat-metrics/vs/whatsapp","@type":"ListItem"}]}]}
</script>