---
description: Learn what are the benefits of Sunrise ITSM vs Serviceware Processes for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Sunrise ITSM vs Serviceware Processes | GetApp UK 2026
---

Breadcrumb: [Home](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [Sunrise ITSM \<span\>vs\</span\> Serviceware Processes](https://www.getapp.co.uk/compare/2005671/2056891/sunrise-itsm/vs/serviceware-processes)

# Compare Sunrise ITSM vs Serviceware Processes

Canonical: https://www.getapp.co.uk/compare/2005671/2056891/sunrise-itsm/vs/serviceware-processes

> Detailed comparison between Sunrise ITSM and Serviceware Processes. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Sunrise ITSM | Serviceware Processes |
| **Overall rating** | 4.4/5 | - |
| **Total Reviews** | 10 | 0 |
| **Starting Price** | £40.00 | €75.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Sunrise ITSM

- API
- Access Controls/Permissions
- Activity Tracking
- Analytics
- Approval Process Control
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Incident Management
- Knowledge Management
- Multi-Channel Communication
- Prioritisation
- Real-Time Reporting
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

### Serviceware Processes

- API
- Access Controls/Permissions
- Activity Tracking
- Analytics
- Approval Process Control
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Email Management
- Help Desk Management
- Incident Management
- Knowledge Management
- Multi-Channel Communication
- Prioritisation
- Real-Time Reporting
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

## Links

- [View Sunrise ITSM Profile](https://www.getapp.co.uk/software/2005671/sunrise-itsm)
- [View Serviceware Processes Profile](https://www.getapp.co.uk/software/2056891/serviceware-processes)
- [View Original Comparison](https://www.getapp.co.uk/compare/2005671/2056891/sunrise-itsm/vs/serviceware-processes)

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