---
description: Learn what are the benefits of ManageEngine ServiceDesk Plus vs OpenText ZENworks Service Desk for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare ManageEngine ServiceDesk Plus vs OpenText ZENworks Service Desk | GetApp UK 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/3479/it-ticketing-systems/software) > [ManageEngine ServiceDesk Plus \<span\>vs\</span\> OpenText ZENworks Service Desk](https://www.getapp.co.uk/compare/20521/2067629/manageengine-service-desk-plus/vs/zenworks-service-desk)

# Compare ManageEngine ServiceDesk Plus vs OpenText ZENworks Service Desk

Canonical: https://www.getapp.co.uk/compare/20521/2067629/manageengine-service-desk-plus/vs/zenworks-service-desk

> Detailed comparison between ManageEngine ServiceDesk Plus and OpenText ZENworks Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ManageEngine ServiceDesk Plus | OpenText ZENworks Service Desk |
| **Overall rating** | 4.4/5 | - |
| **Total Reviews** | 231 | 0 |
| **Starting Price** | US$16.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Webinars, Documentation, Videos |

## Key features

### ManageEngine ServiceDesk Plus

- Analytics
- Asset Tracking
- Change Management
- Configuration Management
- Customer Support
- Customisable Templates
- Help Desk Management
- Incident Management
- Incident Reporting
- Issue Scheduling
- Knowledge Base Management
- Mobile Alerts
- Monitoring
- Problem Management
- Reservations Management
- Self Service Portal
- Service History
- Support Ticket Management
- Task Management
- Wiki

### OpenText ZENworks Service Desk

- Analytics
- Change Management
- Configuration Management
- Customer Support
- Incident Management
- Incident Reporting
- Knowledge Base Management
- Problem Management
- Self Service Portal
- Task Management

## Links

- [View ManageEngine ServiceDesk Plus Profile](https://www.getapp.co.uk/software/20521/manageengine-service-desk-plus)
- [View OpenText ZENworks Service Desk Profile](https://www.getapp.co.uk/software/2067629/zenworks-service-desk)
- [View Original Comparison](https://www.getapp.co.uk/compare/20521/2067629/manageengine-service-desk-plus/vs/zenworks-service-desk)

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