---
description: Learn what are the benefits of ManageEngine ServiceDesk Plus vs JIRA Service Management for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare ManageEngine ServiceDesk Plus vs JIRA Service Management | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [ManageEngine ServiceDesk Plus \<span\>vs\</span\> JIRA Service Management](https://www.getapp.co.uk/compare/20521/91811/manageengine-service-desk-plus/vs/jira-service-management)

# Compare ManageEngine ServiceDesk Plus vs JIRA Service Management

Canonical: https://www.getapp.co.uk/compare/20521/91811/manageengine-service-desk-plus/vs/jira-service-management

> Detailed comparison between ManageEngine ServiceDesk Plus and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ManageEngine ServiceDesk Plus | JIRA Service Management |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 227 | 763 |
| **Starting Price** | US$16.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Contract/License Management
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- Issue Scheduling
- Monitoring
- Multi-Channel Communication
- Project Management
- Projections
- Real-Time Chat
- Status Tracking
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

### JIRA Service Management

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Contract/License Management
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- Issue Scheduling
- Monitoring
- Multi-Channel Communication
- Project Management
- Projections
- Real-Time Chat
- Status Tracking
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

## Links

- [View ManageEngine ServiceDesk Plus Profile](https://www.getapp.co.uk/software/20521/manageengine-service-desk-plus)
- [View JIRA Service Management Profile](https://www.getapp.co.uk/software/91811/jira-service-management)
- [View Original Comparison](https://www.getapp.co.uk/compare/20521/91811/manageengine-service-desk-plus/vs/jira-service-management)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare ManageEngine ServiceDesk Plus vs JIRA Service Management | GetApp UK 2026","description":"Learn what are the benefits of ManageEngine ServiceDesk Plus vs JIRA Service Management for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/20521/91811/manageengine-service-desk-plus/vs/jira-service-management","about":[{"@id":"https://www.getapp.co.uk/software/20521/manageengine-service-desk-plus#software"},{"@id":"https://www.getapp.co.uk/software/91811/jira-service-management#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/20521/91811/manageengine-service-desk-plus/vs/jira-service-management#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/20521/91811/manageengine-service-desk-plus/vs/jira-service-management#webpage","isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"ManageEngine ServiceDesk Plus","description":"ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size &amp; large enterprises to manage and troubleshoot IT requests. ServiceDesk Plus integrates  help desk requests and assets to allow users to manage their IT in an effective way. The software helps users implement ITIL best practices and troubleshoot IT service requests faster. \n\nServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.\n\nManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management App with many features such as contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, service catalog, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus helps users to improve productivity of their IT Service team and keep their end-users happy. \n\nServiceDesk Plus allows end-users to submit tickets through different channels. It automates important workflow tasks, as for example case routing, acknowledging requester, technician notification and handling of SLA rules. The solutions module allows users to document best practices and solutions to common problems in an online knowledge base.\n\nServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let users know the number of over-utilized or under-utilized licenses across their organization.\n\nServiceDesk Plus can help users maintain a complete product catalog based on product type, that lists all assets owned by their organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs &amp; completed purchases. It also provides import of requesters &amp; assets from .csv files &amp; user satisfaction surveys.\n\nBest notable features are Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities, agent based scanning, help desk API, mobile integration &amp; more.\n\nIncident management, Problem management, Change management &amp; CMDB has been implemented with all functionalities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/626f9611-5532-4e7c-a27c-8ae312a0a2d9.png","url":"https://www.getapp.co.uk/software/20521/manageengine-service-desk-plus","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/20521/manageengine-service-desk-plus#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":227},"offers":{"price":"16","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"JIRA Service Management","description":"JIRA  Service Management is an IT service management platform designed to deliver high velocity service experiences across multiple teams and departments. The system enables teams to unify functions for IT support, engineering support, employee support, operations, and human resources service teams into a single environment. It enables organizations of varying scale to manage service requests, automate processes, and reduce the impact of incidents by connecting development and operations workflows. \n\nThe platform offers extensive service management modules. Incident management capabilities allow teams to respond to and learn from incidents by grouping related alerts and escalating critical events. Request management is supported by customizable self-service portals and integrated knowledge bases. Change management features assist in evaluating and implementing updates with tools for risk assessment and approval. Problem management facilitates root cause analysis through automated grouping and post-incident review processes. Asset and configuration management maintains visibility into resources with discovery and tracking tools. Service level agreements can be defined and monitored using automation to ensure that targets are met. AI-based virtual agents provide around the clock self-service support by drawing on knowledge repositories, suggesting resolution steps, and identifying knowledge gaps for content creation.\n\nJIRA Service Management provides integration and security features that support enterprise environments. Native integrations include scheduling and alerting services, communication channels, and content management systems. An open application programming interface enables custom integrations with existing enterprise software. An enterprise access solution provides centralized user and security policy management to comply with corporate governance and data protection standards.\n\nThe platform supports workflow customization and reporting to adapt to organizational requirements. No-code rules allow automation of repetitive tasks and processes without the need for programming expertise. Predefined project templates and configurable fields help teams to deploy solutions that align with specific service management practices. Built-in dashboards and analytics tools provide insights into operational performance and help to identify trends. A native mobile application enables service teams to access service management functions and respond to requests while on the move. A branded customer portal offers transparency by allowing requesters to submit and track the status of service requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bf179a2b-8ac8-4d57-b2da-4689fbdeb615.png","url":"https://www.getapp.co.uk/software/91811/jira-service-management","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/91811/jira-service-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":763},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus vs JIRA Service Management","position":3,"item":"https://www.getapp.co.uk/compare/20521/91811/manageengine-service-desk-plus/vs/jira-service-management","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/20521/91811/manageengine-service-desk-plus/vs/jira-service-management#breadcrumblist"}]}
</script>