---
description: Learn what are the benefits of SurveyMonkey vs Intouch Insight CX Platform for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare SurveyMonkey vs Intouch Insight CX Platform | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Survey Software](/directory/234/survey/software) > [SurveyMonkey \<span\>vs\</span\> Intouch Insight CX Platform](https://www.getapp.co.uk/compare/2371/106885/surveymonkey/vs/intouch-insight)

# Compare SurveyMonkey vs Intouch Insight CX Platform

Canonical: https://www.getapp.co.uk/compare/2371/106885/surveymonkey/vs/intouch-insight

> Detailed comparison between SurveyMonkey and Intouch Insight CX Platform. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SurveyMonkey | Intouch Insight CX Platform |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 10427 | 12 |
| **Starting Price** | US$30.00 | - |
| **Free Trial** | No | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### SurveyMonkey

- API
- Access Controls/Permissions
- Benchmarking
- Collaboration Tools
- Customisable Templates
- Dashboard
- Mobile Access
- Multi-Channel Data Collection
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

### Intouch Insight CX Platform

- API
- Access Controls/Permissions
- Benchmarking
- Collaboration Tools
- Customisable Templates
- Dashboard
- Mobile Access
- Multi-Channel Data Collection
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

## Links

- [View SurveyMonkey Profile](https://www.getapp.co.uk/software/2371/surveymonkey)
- [View Intouch Insight CX Platform Profile](https://www.getapp.co.uk/software/106885/intouch-insight)
- [View Original Comparison](https://www.getapp.co.uk/compare/2371/106885/surveymonkey/vs/intouch-insight)

-----

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