---
description: Learn what are the benefits of LiveChat vs osTicket for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveChat vs osTicket | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [LiveChat \<span\>vs\</span\> osTicket](https://www.getapp.co.uk/compare/8385/10260/livechat/vs/osticket)

# Compare LiveChat vs osTicket

Canonical: https://www.getapp.co.uk/compare/8385/10260/livechat/vs/osticket

> Detailed comparison between LiveChat and osTicket. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | osTicket |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 1715 | 75 |
| **Starting Price** | US$25.00 | US$12.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Key features

### LiveChat

- Automated Responses
- Automated Routing
- Customisable Forms
- Customisable Templates
- Customizable Fields
- Dashboard
- Deal Management
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Macros/Templated Responses
- Monitoring
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Automation
- Task Management
- Ticket Management
- Transfers/Routing
- Web-based Deployment

### osTicket

- Automated Responses
- Automated Routing
- Customisable Forms
- Customizable Fields
- Dashboard
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Ticket Management

## Links

- [View LiveChat Profile](https://www.getapp.co.uk/software/8385/livechat)
- [View osTicket Profile](https://www.getapp.co.uk/software/10260/osticket)
- [View Original Comparison](https://www.getapp.co.uk/compare/8385/10260/livechat/vs/osticket)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveChat vs osTicket | GetApp UK 2026","description":"Learn what are the benefits of LiveChat vs osTicket for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/8385/10260/livechat/vs/osticket","about":[{"@id":"https://www.getapp.co.uk/software/8385/livechat#software"},{"@id":"https://www.getapp.co.uk/software/10260/osticket#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/8385/10260/livechat/vs/osticket#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/8385/10260/livechat/vs/osticket#webpage","isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"LiveChat","description":"LiveChat is an AI-based live chat platform designed to facilitate real time customer communication, support operations, and sales engagement for businesses operating websites and digital storefronts. The platform serves as a comprehensive customer service solution for organizations managing visitor interactions, automating routine inquiries, and delivering immediate assistance across multiple communication channels. The solution targets business to business software as a service companies and ecommerce enterprises seeking to enhance satisfaction metrics and conversion rates through direct engagement capabilities.\n\nThe platform provides communication and engagement tools centered around a customizable chat widget supporting rich message formats such as images, product cards, buttons, and multimedia content. The widget offers multilingual support and can be branded with corporate logos and color schemes to align with existing web designs. Intelligent chat routing directs incoming conversations to agents based on expertise, availability, and predefined rules while queue management handles periods of elevated traffic. Agents can employ predefined responses for common queries, transfer conversations between team members, share files during interactions, and apply tags for conversation organization. Proactive chat invitations trigger automated greetings based on visitor behavior patterns and configurable parameters while pre chat and post chat surveys facilitate feedback collection and satisfaction measurement.\n\nTeam management features include agent grouping by department or function, individual profiles, scheduling tools for availability and shift management, and activity tracking systems that monitor performance metrics. Artificial intelligence automation components allow chatbots to address routine inquiries without human intervention while an integrated assistance feature offers text enhancement suggestions, tag recommendations, and automated summaries to support agent efficiency and consistency. LiveChat's reporting and analytics suite presents chat statistics, satisfaction scores, agent performance data, campaign conversion metrics, engagement levels, staffing predictions derived from traffic patterns, and visitor analytics within a centralized dashboard. Custom report functionality enables organizations to generate analytics tailored to specific operational requirements.\n\nExtensive integration capabilities connect the platform with third party applications and services including customer relationship management systems, help desk tools, ecommerce platforms, marketing solutions, and social media messaging channels. Application programming interface and webhook support allow for custom integrations and specialized workflow automation. Enterprise grade security measures encompass data encryption, compliance features aligned with data protection regulations, and role based access controls for agents and administrators. Native mobile and desktop applications for major operating systems enable conversation management from any location while omnichannel communication capabilities consolidate chat, email, SMS, and social media interactions into a unified interface. LiveChat includes a ticketing system for follow up of unresolved issues, a knowledge base with documentation and guides, and continuous support services to assist with implementation and optimization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fae15a7d-08af-40ca-a09f-6b2258bc8465.png","url":"https://www.getapp.co.uk/software/8385/livechat","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/8385/livechat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"osTicket","description":"osTicket offers a free open-source ticket management and customer support solution for companies of all sizes, particularly small and medium businesses. The software can be used to collect tickets and assign custom fields to each ticket, creating a list of data associated with each ticket that can be shared on the knowledgebase for clients. Users can create auto-response templates for incoming email tickets and rich text HTML, allowing them to add your logo, images and videos to tickets.\n\nThe ticket filter tool provided by osTicket allows businesses to define routing rules for tickets so that tickets are sent to the correct person or department. Tickets can also be reassigned if they have not been received by the right person, and notes of all actions are logged in the ticket thread. Users can define automatic actions for each ticket, such a canned response. The ticketing software helps further streamline operations by avoiding agent collision using the ticket locking tool. Further features include an autoresponder, customer portal and dashboard reports.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7450e05a-cdca-4414-a7d9-082460f8c738.png","url":"https://www.getapp.co.uk/software/10260/osticket","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/10260/osticket#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":75},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"LiveChat vs osTicket","position":3,"item":"https://www.getapp.co.uk/compare/8385/10260/livechat/vs/osticket","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/8385/10260/livechat/vs/osticket#breadcrumblist"}]}
</script>