LiveChat

Premium Customer Service Software for Live Chat & Help Desk
(954 reviews)
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NetHelpDesk

ITIL aligned service desk software
(36 reviews)
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Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Pricing

Pricing

Pricing

Starting From

Starting From

Starting From

US$16.00/month
£15.00/month
One Time License One Time License
One Time License
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

"What If" Scenarios "What If" Scenarios
"What If" Scenarios
API API
API
Access Control Access Control
Access Control
Accounting Integration Accounting Integration
Accounting Integration
Accounting Management Accounting Management
Accounting Management
Action Item Tracking Action Item Tracking
Action Item Tracking
Active Directory Integration Active Directory Integration
Active Directory Integration
Activity Dashboard Activity Dashboard
Activity Dashboard
Ad hoc Reporting Ad hoc Reporting
Ad hoc Reporting
Administrative Reporting Administrative Reporting
Administrative Reporting
Alerts / Escalation Alerts / Escalation
Alerts / Escalation
Application Integration Application Integration
Application Integration
Applications Management Applications Management
Applications Management
Approval Process Control Approval Process Control
Approval Process Control
Archiving & Retention Archiving & Retention
Archiving & Retention
Asset Lifecycle Management Asset Lifecycle Management
Asset Lifecycle Management
Asset Management Asset Management
Asset Management
Auditing Auditing
Auditing
Authentication Authentication
Authentication
Automated Scheduling Automated Scheduling
Automated Scheduling
Automatic Notifications Automatic Notifications
Automatic Notifications
Billable Hours Tracking Billable Hours Tracking
Billable Hours Tracking
Billing & Invoicing Billing & Invoicing
Billing & Invoicing
Business Analysis Business Analysis
Business Analysis
CRM Integration CRM Integration
CRM Integration
Calendar Management Calendar Management
Calendar Management
Calendar Sync with Google Calendar Sync with Google
Calendar Sync with Google
Call Recording Call Recording
Call Recording
Call Scripting Call Scripting
Call Scripting
Call Tracking Call Tracking
Call Tracking
Cash Management Cash Management
Cash Management
Change Management Change Management
Change Management
Charting Charting
Charting
Chat Chat
Chat
Chat Transcript Chat Transcript
Chat Transcript
Client Portal Client Portal
Client Portal
Collaborative Review Collaborative Review
Collaborative Review
Communication Management Communication Management
Communication Management
Configurable Workflow Configurable Workflow
Configurable Workflow
Configuration Management Configuration Management
Configuration Management
Contact History Contact History
Contact History
Contract Drafting Contract Drafting
Contract Drafting
Contract Management Contract Management
Contract Management
Contractor Management Contractor Management
Contractor Management
Currency Conversion Currency Conversion
Currency Conversion
Custom Fields Custom Fields
Custom Fields
Customer Accounts Customer Accounts
Customer Accounts
Customer Database Customer Database
Customer Database
Customer History Customer History
Customer History
Customer Profiling Customer Profiling
Customer Profiling
Customer Service Analytics Customer Service Analytics
Customer Service Analytics
Customisable Branding Customisable Branding
Customisable Branding
Customisable Reporting Customisable Reporting
Customisable Reporting
Customisable Templates Customisable Templates
Customisable Templates
Data Import Data Import
Data Import
Data Import/Export Data Import/Export
Data Import/Export
Data Migration Data Migration
Data Migration
Data Visualisation Data Visualisation
Data Visualisation
Electronic Payments Electronic Payments
Electronic Payments
Email Alerts Email Alerts
Email Alerts
Email Distribution Email Distribution
Email Distribution
Email Integration Email Integration
Email Integration
Email Notifications Email Notifications
Email Notifications
Email Templates Email Templates
Email Templates
Employee Portal Employee Portal
Employee Portal
Employee Profile Employee Profile
Employee Profile
Employee Self Service Employee Self Service
Employee Self Service
Equipment Tracking Equipment Tracking
Equipment Tracking
Escalation Management Escalation Management
Escalation Management
Event Triggered Actions Event Triggered Actions
Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Collection
File Management File Management
File Management
File Transfer File Transfer
File Transfer
Filtered Views Filtered Views
Filtered Views
Fixed Asset Management Fixed Asset Management
Fixed Asset Management
Goal Setting / Tracking Goal Setting / Tracking
Goal Setting / Tracking
Help Desk Integration Help Desk Integration
Help Desk Integration
Help Desk Management Help Desk Management
Help Desk Management
History Tracking History Tracking
History Tracking
Incident Management Incident Management
Incident Management
Instant Messaging Instant Messaging
Instant Messaging
Inventory Management Inventory Management
Inventory Management
Knowledge Base Management Knowledge Base Management
Knowledge Base Management
Labeling Labeling
Labeling
Mobile Integration Mobile Integration
Mobile Integration
Monitoring Monitoring
Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Communication
Multi-Department / Project Multi-Department / Project
Multi-Department / Project
Multi-Language Multi-Language
Multi-Language
Multi-Location Multi-Location
Multi-Location
Offline Access Offline Access
Offline Access
Performance Reports Performance Reports
Performance Reports
Permission Management Permission Management
Permission Management
Print Management Print Management
Print Management
Prioritising Prioritising
Prioritising
Problem Management Problem Management
Problem Management
Productivity Reporting Productivity Reporting
Productivity Reporting
Project Management Project Management
Project Management
Project Templates Project Templates
Project Templates
Project Time Tracking Project Time Tracking
Project Time Tracking
Purchase Order Management Purchase Order Management
Purchase Order Management
Queue Manager Queue Manager
Queue Manager
QuickBooks Integration QuickBooks Integration
QuickBooks Integration
Quote Management Quote Management
Quote Management
Ratings & Reviews Ratings & Reviews
Ratings & Reviews
Real Time Analytics Real Time Analytics
Real Time Analytics
Real Time Monitoring Real Time Monitoring
Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Notifications
Real Time Reporting Real Time Reporting
Real Time Reporting
Recurring Billing Recurring Billing
Recurring Billing
Reporting & Statistics Reporting & Statistics
Reporting & Statistics
Request Routing Request Routing
Request Routing
Role-Based Permissions Role-Based Permissions
Role-Based Permissions
Room Booking Room Booking
Room Booking
SLA Management SLA Management
SLA Management
SSL Security SSL Security
SSL Security
Sales Forecasting Sales Forecasting
Sales Forecasting
Sales Orders Sales Orders
Sales Orders
Sales Tracking Sales Tracking
Sales Tracking
Search Functionality Search Functionality
Search Functionality
Self Service Portal Self Service Portal
Self Service Portal
Single Sign On Single Sign On
Single Sign On
Social Media Integration Social Media Integration
Social Media Integration
Status Reporting Status Reporting
Status Reporting
Summary Reports Summary Reports
Summary Reports
Support Ticket Management Support Ticket Management
Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Support Ticket Tracking
Survey Management Survey Management
Survey Management
Surveys & Feedback Surveys & Feedback
Surveys & Feedback
Tagging Tagging
Tagging
Team Calendars Team Calendars
Team Calendars
Third Party Integration Third Party Integration
Third Party Integration
Time & Expense Tracking Time & Expense Tracking
Time & Expense Tracking
Timeline Management Timeline Management
Timeline Management
Timesheets Timesheets
Timesheets
Two-Factor Authentication Two-Factor Authentication
Two-Factor Authentication
Visitor Tracking Visitor Tracking
Visitor Tracking
Visual Analytics Visual Analytics
Visual Analytics
Workflow Management Workflow Management
Workflow Management
eCommerce Integration eCommerce Integration
eCommerce Integration

Integrations

Integrations

Integrations

ActiveCampaign ActiveCampaign
ActiveCampaign
Campaign Monitor Campaign Monitor
Campaign Monitor
Cayzu Cayzu
Cayzu
JIRA Software JIRA Software
JIRA Software
KashFlow KashFlow
KashFlow
Logicbox Logicbox
Logicbox
Microsoft Dynamics CRM Microsoft Dynamics CRM
Microsoft Dynamics CRM
PagerDuty PagerDuty
PagerDuty
QuickBooks Online QuickBooks Online
QuickBooks Online
Sage Accounting Sage Accounting
Sage Accounting
Slack Slack
Slack
Talkdesk Talkdesk
Talkdesk
Toonimo Toonimo
Toonimo
Twitter Twitter
Twitter
VidGrid VidGrid
VidGrid
Vision Helpdesk Vision Helpdesk
Vision Helpdesk
Xero Xero
Xero
Zendesk Zendesk
Zendesk
amoCRM amoCRM
amoCRM