NICE inContact

Cloud Contact Center Software
(327 reviews)
Visit Website

Talkdesk

The world's leading cloud-based contact center software.
(575 reviews)
Visit Website

Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Pricing

Pricing

Pricing

Starting From

Starting From

Starting From

US$100.00/month
N/A
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

"What If" Scenarios "What If" Scenarios
"What If" Scenarios
A/B Testing A/B Testing
A/B Testing
API API
API
Activity Dashboard Activity Dashboard
Activity Dashboard
Activity Management Activity Management
Activity Management
Activity Tracking Activity Tracking
Activity Tracking
Ad hoc Reporting Ad hoc Reporting
Ad hoc Reporting
Answering Machine Detection Answering Machine Detection
Answering Machine Detection
Applicant Tracking Applicant Tracking
Applicant Tracking
Auto-Dialer Auto-Dialer
Auto-Dialer
Automatic Call Distribution Automatic Call Distribution
Automatic Call Distribution
Automatic Lead Distribution Automatic Lead Distribution
Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Automatic Notifications
Business Intelligence Business Intelligence
Business Intelligence
CRM Integration CRM Integration
CRM Integration
Call Centre Management Call Centre Management
Call Centre Management
Call Monitoring Call Monitoring
Call Monitoring
Call Recording Call Recording
Call Recording
Call Routing Call Routing
Call Routing
Call Scripting Call Scripting
Call Scripting
Call Tracking Call Tracking
Call Tracking
Call Transfer Call Transfer
Call Transfer
Callback Scheduling Callback Scheduling
Callback Scheduling
Caller ID Caller ID
Caller ID
Categorisation Categorisation
Categorisation
Charting Charting
Charting
Chat Chat
Chat
Compliance Management Compliance Management
Compliance Management
Computer Telephony Integration Computer Telephony Integration
Computer Telephony Integration
Configurable Workflow Configurable Workflow
Configurable Workflow
Contact Database Contact Database
Contact Database
Contact History Contact History
Contact History
Custom Fields Custom Fields
Custom Fields
Custom Forms Custom Forms
Custom Forms
Customer Activity Reporting Customer Activity Reporting
Customer Activity Reporting
Customer Experience Management Customer Experience Management
Customer Experience Management
Customer History Customer History
Customer History
Customer Service Analytics Customer Service Analytics
Customer Service Analytics
Customisable Reporting Customisable Reporting
Customisable Reporting
Data Import Data Import
Data Import
Data Import/Export Data Import/Export
Data Import/Export
Desktop Notifications Desktop Notifications
Desktop Notifications
Drag & Drop Interface Drag & Drop Interface
Drag & Drop Interface
Email Alerts Email Alerts
Email Alerts
Email Notifications Email Notifications
Email Notifications
Employee Management Employee Management
Employee Management
Feedback Collection Feedback Collection
Feedback Collection
Feedback Management Feedback Management
Feedback Management
Forecasting Forecasting
Forecasting
Gamification Gamification
Gamification
HIPAA Compliance HIPAA Compliance
HIPAA Compliance
IVR / Voice Recognition IVR / Voice Recognition
IVR / Voice Recognition
Lead Distribution Lead Distribution
Lead Distribution
Monitoring Monitoring
Monitoring
Multi-Channel Management Multi-Channel Management
Multi-Channel Management
Multi-Language Multi-Language
Multi-Language
PCI DSS Compliance PCI DSS Compliance
PCI DSS Compliance
Performance Management Performance Management
Performance Management
Performance Reports Performance Reports
Performance Reports
Permission Management Permission Management
Permission Management
Predictive Dialer Predictive Dialer
Predictive Dialer
Progressive Dialing Progressive Dialing
Progressive Dialing
Queue Manager Queue Manager
Queue Manager
Real Time Analytics Real Time Analytics
Real Time Analytics
Real Time Data Real Time Data
Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Notifications
Real Time Reporting Real Time Reporting
Real Time Reporting
Receiving Receiving
Receiving
Reporting & Statistics Reporting & Statistics
Reporting & Statistics
Request Routing Request Routing
Request Routing
Role-Based Permissions Role-Based Permissions
Role-Based Permissions
SMS Integration SMS Integration
SMS Integration
Self Service Portal Self Service Portal
Self Service Portal
Social Media Integration Social Media Integration
Social Media Integration
Speech to Text Speech to Text
Speech to Text
Support Ticket Management Support Ticket Management
Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Surveys & Feedback
Tagging Tagging
Tagging
Text to Speech Text to Speech
Text to Speech
Third Party Integration Third Party Integration
Third Party Integration
Voice Mail Voice Mail
Voice Mail
Widgets Widgets
Widgets
Workflow Management Workflow Management
Workflow Management

Integrations

Integrations

Integrations

Balto Balto
Balto
Brand Embassy Brand Embassy
Brand Embassy
Castel Detect LIVE Castel Detect LIVE
Castel Detect LIVE
Cherwell Cherwell
Cherwell
ExecVision ExecVision
ExecVision
Freshdesk Freshdesk
Freshdesk
Gong.io Gong.io
Gong.io
Help Scout Help Scout
Help Scout
IMIconnect IMIconnect
IMIconnect
Inbenta Inbenta
Inbenta
LiveChat LiveChat
LiveChat
Nimble Nimble
Nimble
Olark Olark
Olark
Pipedrive Pipedrive
Pipedrive
PlayVox PlayVox
PlayVox
Salesforce Service Cloud Salesforce Service Cloud
Salesforce Service Cloud
Slack Slack
Slack
Zendesk Zendesk
Zendesk
injixo injixo
injixo