---
description: Learn what are the benefits of NiCE CXone vs Avaya Experience Platform for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare NiCE CXone vs Avaya Experience Platform | GetApp UK 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/289/ivr/software) > [NiCE CXone \<span\>vs\</span\> Avaya Experience Platform](https://www.getapp.co.uk/compare/8391/101083/incontact-call-center-software/vs/avaya)

# Compare NiCE CXone vs Avaya Experience Platform

Canonical: https://www.getapp.co.uk/compare/8391/101083/incontact-call-center-software/vs/avaya

> Detailed comparison between NiCE CXone and Avaya Experience Platform. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Avaya Experience Platform |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 581 | 11 |
| **Starting Price** | US$110.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Key features

### NiCE CXone

- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Routing
- Call Transfer
- Campaign Management
- Chat/Messaging
- Communication Management
- Customer History
- Employee Scheduling
- For Call Centres
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Management
- Performance Metrics
- Queue Management
- Real-Time Reporting
- Reporting & Statistics
- Social Media Integration

### Avaya Experience Platform

- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Routing
- Call Transfer
- Campaign Management
- Chat/Messaging
- Communication Management
- Customer History
- Employee Scheduling
- For Call Centres
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Management
- Performance Metrics
- Queue Management
- Real-Time Reporting
- Reporting & Statistics
- Social Media Integration

## Links

- [View NiCE CXone Profile](https://www.getapp.co.uk/software/8391/incontact-call-center-software)
- [View Avaya Experience Platform Profile](https://www.getapp.co.uk/software/101083/avaya)
- [View Original Comparison](https://www.getapp.co.uk/compare/8391/101083/incontact-call-center-software/vs/avaya)

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