---
description: Learn what are the benefits of NiCE CXone vs Sharpen for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare NiCE CXone vs Sharpen | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [NiCE CXone \<span\>vs\</span\> Sharpen](https://www.getapp.co.uk/compare/8391/101875/incontact-call-center-software/vs/voice)

# Compare NiCE CXone vs Sharpen

Canonical: https://www.getapp.co.uk/compare/8391/101875/incontact-call-center-software/vs/voice

> Detailed comparison between NiCE CXone and Sharpen. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Sharpen |
| **Overall rating** | 4.2/5 | 4.4/5 |
| **Total Reviews** | 581 | 48 |
| **Starting Price** | US$110.00 | US$139.00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### NiCE CXone

- API
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tagging
- Computer Telephony Integration
- Customer Database
- Dashboard
- Email Management
- Employee Scheduling
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Recording
- Social Media Integration
- Support Ticket Management

### Sharpen

- API
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tagging
- Computer Telephony Integration
- Customer Database
- Dashboard
- Email Management
- Employee Scheduling
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Recording
- Social Media Integration
- Support Ticket Management

## Links

- [View NiCE CXone Profile](https://www.getapp.co.uk/software/8391/incontact-call-center-software)
- [View Sharpen Profile](https://www.getapp.co.uk/software/101875/voice)
- [View Original Comparison](https://www.getapp.co.uk/compare/8391/101875/incontact-call-center-software/vs/voice)

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