---
description: Learn what are the benefits of NiCE CXone vs LiveAgent for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare NiCE CXone vs LiveAgent | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/3707/call-center-workforce-management/software) > [NiCE CXone \<span\>vs\</span\> LiveAgent](https://www.getapp.co.uk/compare/8391/91301/incontact-call-center-software/vs/liveagent)

# Compare NiCE CXone vs LiveAgent

Canonical: https://www.getapp.co.uk/compare/8391/91301/incontact-call-center-software/vs/liveagent

> Detailed comparison between NiCE CXone and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | NiCE CXone | LiveAgent |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 581 | 1786 |
| **Starting Price** | US$110.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### NiCE CXone

- AI/Machine Learning
- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Performance Management
- Recording
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### LiveAgent

- AI/Machine Learning
- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Performance Management
- Recording
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View NiCE CXone Profile](https://www.getapp.co.uk/software/8391/incontact-call-center-software)
- [View LiveAgent Profile](https://www.getapp.co.uk/software/91301/liveagent)
- [View Original Comparison](https://www.getapp.co.uk/compare/8391/91301/incontact-call-center-software/vs/liveagent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare NiCE CXone vs LiveAgent | GetApp UK 2026","description":"Learn what are the benefits of NiCE CXone vs LiveAgent for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/8391/91301/incontact-call-center-software/vs/liveagent","about":[{"@id":"https://www.getapp.co.uk/software/8391/incontact-call-center-software#software"},{"@id":"https://www.getapp.co.uk/software/91301/liveagent#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/8391/91301/incontact-call-center-software/vs/liveagent#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/8391/91301/incontact-call-center-software/vs/liveagent#webpage","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB"},{"name":"NiCE CXone","description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—all on one enterprise-scale platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/90cf8b2c-9f16-4b55-a2a5-c89979b17e35.png","url":"https://www.getapp.co.uk/software/8391/incontact-call-center-software","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/8391/incontact-call-center-software#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":581,"ratingValue":4.2},"offers":{"price":"110","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3e5791a5-255d-4344-b4f8-05a193b39cee.jpeg","url":"https://www.getapp.co.uk/software/91301/liveagent","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/91301/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1786,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Workforce Management Software","position":2,"item":"/directory/3707/call-center-workforce-management/software","@type":"ListItem"},{"name":"NiCE CXone vs LiveAgent","position":3,"item":"https://www.getapp.co.uk/compare/8391/91301/incontact-call-center-software/vs/liveagent","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/8391/91301/incontact-call-center-software/vs/liveagent#breadcrumblist"}]}
</script>