---
description: Learn what are the benefits of CRMdesk vs Zendesk Suite for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare CRMdesk vs Zendesk Suite | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [CRMdesk \<span\>vs\</span\> Zendesk Suite](https://www.getapp.co.uk/compare/8771/9448/crmdesk/vs/zendesk)

# Compare CRMdesk vs Zendesk Suite

Canonical: https://www.getapp.co.uk/compare/8771/9448/crmdesk/vs/zendesk

> Detailed comparison between CRMdesk and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CRMdesk | Zendesk Suite |
| **Overall rating** | 5.0/5 | 4.4/5 |
| **Total Reviews** | 1 | 4072 |
| **Starting Price** | US$49.00 | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### CRMdesk

- Automated Routing
- CRM
- Customizable Fields
- Knowledge Base Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Zendesk Suite

- Asset Tracking
- Automated Routing
- Automatic Call Distribution
- CRM
- Client Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Customizable Fields
- Issue Scheduling
- Knowledge Base Management
- Lead Management
- Real-Time Data
- Recording
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management
- Transfers/Routing
- Web-based Deployment

## Links

- [View CRMdesk Profile](https://www.getapp.co.uk/software/8771/crmdesk)
- [View Zendesk Suite Profile](https://www.getapp.co.uk/software/9448/zendesk)
- [View Original Comparison](https://www.getapp.co.uk/compare/8771/9448/crmdesk/vs/zendesk)

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