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Kayako vs Freshdesk

Kayako

4.0 (174)
Learn More

Freshdesk

4.5 (3395)
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Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$19.00/month

Pricing plans

Overall rating

4.0 /5
(174)

Ease of Use

3.9/ 5

Features

3.8/ 5

Customer Service

3.9/ 5

Value for Money

3.8/ 5
Read all reviews

Overall rating

4.5 /5
(3,395)

Ease of Use

4.5/ 5

Features

4.3/ 5

Customer Service

4.5/ 5

Value for Money

4.4/ 5
Read all reviews

Total features 71

  • AI Copilot
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Archiving & Retention
  • Asset Tracking
  • Assignment Management
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • CRM
  • Call Centre Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Canned Responses
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Creation
  • Content Management
  • Contract/License Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Portal
  • Customer Segmentation
  • Customer Support
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Decision Support Systems
  • Discussions/Forums
  • Drag & Drop
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Gamification
  • Help Desk Management
  • IT Asset Management
  • IVR
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Recording
  • Online Forums
  • Performance Metrics
  • Predictive Analytics
  • Prioritisation
  • Problem Management
  • Project Management
  • Queue Management
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Screen Sharing
  • Search
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalogue
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management

Total features 123

  • AI Copilot
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Application Management
  • Archiving & Retention
  • Asset Tracking
  • Assignment Management
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • CRM
  • Call Centre Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Canned Responses
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Configuration Management
  • Contact Management
  • Content Creation
  • Content Management
  • Contract/License Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Portal
  • Customer Segmentation
  • Customer Support
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Decision Support Systems
  • Discussions/Forums
  • Drag & Drop
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Gamification
  • Help Desk Management
  • IT Asset Management
  • IVR
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Recording
  • Online Forums
  • Performance Metrics
  • Predictive Analytics
  • Prioritisation
  • Problem Management
  • Project Management
  • Queue Management
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Screen Sharing
  • Search
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalogue
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management
  • 123FormBuilder
  • ActiveCampaign
  • Adobe Commerce
  • Aircall
  • Alchemer
  • Ameyo
  • BILLIVING
  • Basecamp
  • Batchbook
  • BigCommerce
  • Box
  • CS-Cart Store Builder
  • Campaign Monitor by Marigold
  • Capsule
  • ChargeDesk
  • Chargebee
  • Constant Contact
  • CustomerGauge
  • Dropbox Business
  • Drupal
  • Easy Insight
  • Eventbrite
  • Five9
  • FluentStream
  • FreshBooks
  • Freshchat
  • Freshsales
  • FullContact
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Contacts
  • Google Docs
  • Google Drive
  • Google Workspace
  • Harvest
  • Highrise
  • Hootsuite
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Hubstaff
  • InsightSquared
  • Insightly
  • Intercom
  • Jira
  • Joomla
  • Keap
  • Klips
  • Lime Connect
  • LinkedIn for Business
  • Localize
  • LogMeIn Rescue
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Outlook
  • Microsoft Teams
  • Microsoft Viva Engage
  • Nicereply
  • Nimble
  • Olark
  • OneDrive
  • OneLogin
  • OneSky
  • PagerDuty
  • PayPal
  • Pipedrive
  • Pipeline CRM
  • Pipeliner CRM
  • Pivotal Tracker
  • Playvox
  • Podio
  • ProProfs Knowledge Base
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Recurly
  • RingCX
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Segment
  • Shopify
  • Slack
  • Solve CRM
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Talkdesk
  • Teamwork.com
  • Time Doctor
  • Transifex
  • Trello
  • Twitter/X
  • Typeform
  • ValueOps
  • WooCommerce
  • Woopra
  • WordPress
  • WorkflowMax
  • Wufoo
  • Xero
  • Zapier
  • Zoho CRM
  • Zoom Workplace
  • Zuora
  • elevio
  • iContact
  • ilos
  • iorad
  • 123FormBuilder
  • ActiveCampaign
  • Adobe Commerce
  • Aircall
  • Alchemer
  • Ameyo
  • BILLIVING
  • Basecamp
  • Batchbook
  • BigCommerce
  • Box
  • CS-Cart Store Builder
  • Campaign Monitor by Marigold
  • Capsule
  • ChargeDesk
  • Chargebee
  • Constant Contact
  • CustomerGauge
  • Dropbox Business
  • Drupal
  • Easy Insight
  • Eventbrite
  • Five9
  • FluentStream
  • FreshBooks
  • Freshchat
  • Freshsales
  • FullContact
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Contacts
  • Google Docs
  • Google Drive
  • Google Workspace
  • Harvest
  • Highrise
  • Hootsuite
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Hubstaff
  • InsightSquared
  • Insightly
  • Intercom
  • Jira
  • Joomla
  • Keap
  • Klips
  • Lime Connect
  • LinkedIn for Business
  • Localize
  • LogMeIn Rescue
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Microsoft Outlook
  • Microsoft Teams
  • Microsoft Viva Engage
  • Nicereply
  • Nimble
  • Olark
  • OneDrive
  • OneLogin
  • OneSky
  • PagerDuty
  • PayPal
  • Pipedrive
  • Pipeline CRM
  • Pipeliner CRM
  • Pivotal Tracker
  • Playvox
  • Podio
  • ProProfs Knowledge Base
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Recurly
  • RingCX
  • Salesforce Marketing Cloud Account Engagement
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Segment
  • Shopify
  • Slack
  • Solve CRM
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • Talkdesk
  • Teamwork.com
  • Time Doctor
  • Transifex
  • Trello
  • Twitter/X
  • Typeform
  • ValueOps
  • WooCommerce
  • Woopra
  • WordPress
  • WorkflowMax
  • Wufoo
  • Xero
  • Zapier
  • Zoho CRM
  • Zoom Workplace
  • Zuora
  • elevio
  • iContact
  • ilos
  • iorad

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