---
description: Learn what are the benefits of SAP Customer Experience vs Apptivo for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare SAP Customer Experience vs Apptivo | GetApp UK 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [SAP Customer Experience \<span\>vs\</span\> Apptivo](https://www.getapp.co.uk/compare/90379/2046686/sap-crm/vs/apptivo)

# Compare SAP Customer Experience vs Apptivo

Canonical: https://www.getapp.co.uk/compare/90379/2046686/sap-crm/vs/apptivo

> Detailed comparison between SAP Customer Experience and Apptivo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SAP Customer Experience | Apptivo |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 245 | 708 |
| **Starting Price** | US$58.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### SAP Customer Experience

- API
- CRM
- Client Management
- Communication Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management
- For Insurance Industry
- For Startups
- Lead Management
- Lead Qualification
- Lead Segmentation
- Live Chat
- Marketing Automation
- Mobile Access
- Reporting/Analytics
- Routing
- Sales Pipeline Management
- Support Ticket Management

### Apptivo

- API
- CRM
- Client Management
- Communication Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management
- For Insurance Industry
- For Startups
- Lead Management
- Lead Qualification
- Lead Segmentation
- Live Chat
- Marketing Automation
- Mobile Access
- Reporting/Analytics
- Routing
- Sales Pipeline Management
- Support Ticket Management

## Links

- [View SAP Customer Experience Profile](https://www.getapp.co.uk/software/90379/sap-crm)
- [View Apptivo Profile](https://www.getapp.co.uk/software/2046686/apptivo)
- [View Original Comparison](https://www.getapp.co.uk/compare/90379/2046686/sap-crm/vs/apptivo)

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