---
description: Learn what are the benefits of Help Scout vs HelpCrunch for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Help Scout vs HelpCrunch | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Help Scout \<span\>vs\</span\> HelpCrunch](https://www.getapp.co.uk/compare/90462/110489/help-scout/vs/helpcrunch)

# Compare Help Scout vs HelpCrunch

Canonical: https://www.getapp.co.uk/compare/90462/110489/help-scout/vs/helpcrunch

> Detailed comparison between Help Scout and HelpCrunch. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Help Scout | HelpCrunch |
| **Overall rating** | 4.6/5 | 4.8/5 |
| **Total Reviews** | 226 | 195 |
| **Starting Price** | US$55.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Documentation, Videos | Documentation |

## Key features

### Help Scout

- API
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- For Startups
- Full Text Search
- Help Desk Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### HelpCrunch

- API
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- For Startups
- Full Text Search
- Help Desk Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Help Scout Profile](https://www.getapp.co.uk/software/90462/help-scout)
- [View HelpCrunch Profile](https://www.getapp.co.uk/software/110489/helpcrunch)
- [View Original Comparison](https://www.getapp.co.uk/compare/90462/110489/help-scout/vs/helpcrunch)

-----

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