---
description: Learn what are the benefits of Help Scout vs Document360 for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Help Scout vs Document360 | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Help Scout \<span\>vs\</span\> Document360](https://www.getapp.co.uk/compare/90462/120723/help-scout/vs/document360)

# Compare Help Scout vs Document360

Canonical: https://www.getapp.co.uk/compare/90462/120723/help-scout/vs/document360

> Detailed comparison between Help Scout and Document360. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Help Scout | Document360 |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 226 | 292 |
| **Starting Price** | US$55.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Help Scout

- API
- Access Controls/Permissions
- Catalog Management
- Collaboration Tools
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Document Storage
- Full Text Search
- Knowledge Management
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Workflow Automation
- Workflow Management

### Document360

- API
- Access Controls/Permissions
- Catalog Management
- Collaboration Tools
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Document Storage
- Full Text Search
- Knowledge Management
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Workflow Automation
- Workflow Management

## Links

- [View Help Scout Profile](https://www.getapp.co.uk/software/90462/help-scout)
- [View Document360 Profile](https://www.getapp.co.uk/software/120723/document360)
- [View Original Comparison](https://www.getapp.co.uk/compare/90462/120723/help-scout/vs/document360)

-----

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