---
description: Learn what are the benefits of HappyFox Help Desk vs Document360 for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare HappyFox Help Desk vs Document360 | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/3083/insurance-crm/software) > [HappyFox Help Desk \<span\>vs\</span\> Document360](https://www.getapp.co.uk/compare/90516/120723/happyfox/vs/document360)

# Compare HappyFox Help Desk vs Document360

Canonical: https://www.getapp.co.uk/compare/90516/120723/happyfox/vs/document360

> Detailed comparison between HappyFox Help Desk and Document360. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | HappyFox Help Desk | Document360 |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 93 | 292 |
| **Starting Price** | US$24.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### HappyFox Help Desk

- API
- Activity Tracking
- Commenting/Notes
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Alerts
- Full Text Search
- Pre-built Templates
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Website Integration
- Workflow Management

### Document360

- API
- Activity Tracking
- Commenting/Notes
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Alerts
- Full Text Search
- Pre-built Templates
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Website Integration
- Workflow Management

## Links

- [View HappyFox Help Desk Profile](https://www.getapp.co.uk/software/90516/happyfox)
- [View Document360 Profile](https://www.getapp.co.uk/software/120723/document360)
- [View Original Comparison](https://www.getapp.co.uk/compare/90516/120723/happyfox/vs/document360)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare HappyFox Help Desk vs Document360 | GetApp UK 2026","description":"Learn what are the benefits of HappyFox Help Desk vs Document360 for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/90516/120723/happyfox/vs/document360","about":[{"@id":"https://www.getapp.co.uk/software/90516/happyfox#software"},{"@id":"https://www.getapp.co.uk/software/120723/document360#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/90516/120723/happyfox/vs/document360#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/90516/120723/happyfox/vs/document360#webpage","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.getapp.co.uk/#website"}},{"name":"HappyFox Help Desk","description":"HappyFox Help Desk is an AI-powered cloud help desk for managing service requests as trackable tickets. Customer service teams can configure it for external support, while an IT, HR, facilities, or operations team can deploy it separately for internal requests. Email, chat, phone, social media, and web-form conversations flow into configurable queues with categories, priorities, statuses, fields, and views.\n\nHappyFox AI provides ticket summaries, response drafts, writing assistance, knowledge recommendations, and urgency signals inside the agent workspace. HappyFox Autopilot provides purpose-built AI Agents that react to ticket events, evaluate context, and take predefined actions. Examples include detecting duplicate tickets, translating messages, identifying unanswered queries, standardizing subjects, notifying teams of escalations, and updating statuses, priorities, tags, or fields. AI Agents can operate in Supervised mode for human approval or Autopilot mode for autonomous execution, with actions recorded in ticket activity logs.\n\nCore platform capabilities include Smart Rules, automatic assignment, SLA policies, escalations, canned actions, scheduled tickets, collision detection, branded portals, knowledge bases, forums, CSAT surveys, reports, and iOS and Android apps. HappyFox connects with 100+ apps, including Salesforce, Slack, Microsoft Teams, RingCentral, and Jira. Administration and security options include role-based permissions, SSO, MFA, IP restrictions, audit logs, encryption, and backups.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eb8efcdf-51d0-481d-bb9a-822b0d78867d.png","url":"https://www.getapp.co.uk/software/90516/happyfox","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/90516/happyfox#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":93,"ratingValue":4.6},"offers":{"price":"24","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Document360","description":"Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks.\n\nWho It’s For:\n\nDocument360 powers documentation across industries and teams.\n\nBy Industry: SaaS, IT &amp; consulting, finance, healthcare, education, and manufacturing\n\nBy Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/020f8c88-8653-432e-a209-b5e4da913671.webp","url":"https://www.getapp.co.uk/software/120723/document360","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/120723/document360#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":292,"ratingValue":4.7},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"BreadcrumbList","@id":"https://www.getapp.co.uk/compare/90516/120723/happyfox/vs/document360#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Insurance CRM Software","position":2,"item":"/directory/3083/insurance-crm/software","@type":"ListItem"},{"name":"HappyFox Help Desk vs Document360","position":3,"item":"https://www.getapp.co.uk/compare/90516/120723/happyfox/vs/document360","@type":"ListItem"}]}]}
</script>