---
description: Learn what are the benefits of Bitrix24 vs Serviceform for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Bitrix24 vs Serviceform | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Construction CRM Software](/directory/759/construction-crm/software) > [Bitrix24 \<span\>vs\</span\> Serviceform](https://www.getapp.co.uk/compare/90602/113479/bitrix24/vs/serviceform)

# Compare Bitrix24 vs Serviceform

Canonical: https://www.getapp.co.uk/compare/90602/113479/bitrix24/vs/serviceform

> Detailed comparison between Bitrix24 and Serviceform. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Bitrix24 | Serviceform |
| **Overall rating** | 4.2/5 | 4.6/5 |
| **Total Reviews** | 984 | 30 |
| **Starting Price** | £61.00 | US$9.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Bitrix24

- Activity Tracking
- CRM
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Full Text Search
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Process/Workflow Automation
- Reminders
- Scheduling
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Team Calendars
- Transfers/Routing
- Website Integration

### Serviceform

- Activity Tracking
- CRM
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Full Text Search
- Lead Capture
- Lead Management
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Process/Workflow Automation
- Reminders
- Scheduling
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Team Calendars
- Transfers/Routing
- Website Integration

## Links

- [View Bitrix24 Profile](https://www.getapp.co.uk/software/90602/bitrix24)
- [View Serviceform Profile](https://www.getapp.co.uk/software/113479/serviceform)
- [View Original Comparison](https://www.getapp.co.uk/compare/90602/113479/bitrix24/vs/serviceform)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Bitrix24 vs Serviceform | GetApp UK 2026","description":"Learn what are the benefits of Bitrix24 vs Serviceform for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/90602/113479/bitrix24/vs/serviceform","about":[{"@id":"https://www.getapp.co.uk/software/90602/bitrix24#software"},{"@id":"https://www.getapp.co.uk/software/113479/serviceform#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/90602/113479/bitrix24/vs/serviceform#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/90602/113479/bitrix24/vs/serviceform#webpage","isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"Bitrix24","description":"Bitrix24 is an all-in-one business management platform that integrates customer relationship management, project and task management, collaboration tools, and automation within a unified digital workspace. The system serves as a consolidated environment for small and medium businesses and provides enterprise-grade functionality for larger organizations. It addresses the needs of sales, marketing, customer support, project delivery, and human resources operations while maintaining data consistency across functions.\n\nThe customer relationship management component delivers lead tracking, deal pipelines, contact management, sales automation with configurable rules and triggers, and analytics for sales performance. Project and task management features include visualization modes such as Kanban boards, Gantt charts, and Scrum frameworks alongside time tracking, workload balancing, and performance reporting. Collaboration capabilities cover real-time messaging, high-definition video conferencing, shared calendars, activity streams, and secure document storage with version control and collaborative editing.\n\nThe platform extends to website presence and e-commerce with a site builder that offers landing pages, web forms, custom domains, an online store, inventory management, and payment processing. Human resources functionality encompasses employee directories, absence schedules, work reports, organizational charts, and time management. An AI assistant named CoPilot provides call transcription, task summarization, content suggestions, and automated insights across modules.\n\nBitrix24 supports integrations via an application marketplace with access to over six hundred sixty third-party applications and services and offers a comprehensive API for custom development and workflow customization. Data import and export tools enable migration from other systems and synchronization with external analytics or messaging platforms. Enterprise deployments may be hosted on customer servers with two-step authentication, AES-2056, single sign-on, and compliance with GDPR, ISO 27001, and PCI DSS Level one standards.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/55374fdb-657d-427a-9fdc-ecf7fc8ab483.png","url":"https://www.getapp.co.uk/software/90602/bitrix24","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/90602/bitrix24#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":984},"offers":{"price":"61","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Serviceform","description":"Serviceform is a website conversion and customer communication platform that helps businesses engage visitors, capture leads, and manage customer interactions through real-time conversations and automation. It combines AI-powered agents, chatbots, live chat, forms, and a unified inbox into one platform designed to support sales and customer service teams.\n\nServiceform enables businesses to interact with website visitors at key moments in their journey. AI Agents and chatbots can answer common questions, guide users to relevant pages or products, and collect contact details automatically. Conversations can be automated end to end or handed over to human agents through live chat, allowing teams to provide timely and consistent support.\n\nThe platform supports multiple use cases across sales, marketing, and support. Sales teams can qualify leads, book meetings, and follow up with prospects directly from website conversations. Support teams can reduce repetitive workload by automating responses to frequently asked questions while keeping the option for human interaction when needed. Forms can be embedded independently or used within conversations to capture structured information without interrupting the user experience.\n\nServiceform is designed to be easy to set up and manage. Teams can configure conversation flows, messages, and forms without technical expertise. A centralized inbox allows agents to manage conversations from the website and other supported channels in one place, helping teams collaborate and respond more efficiently. Built-in analytics provide visibility into visitor behavior, conversation activity, and lead generation performance.\n\nServiceform is used by small and mid-sized businesses across industries such as ecommerce, real estate, automotive, and education. Ecommerce businesses use Serviceform to assist shoppers during product discovery and checkout, while real estate and automotive teams use it to qualify inquiries and respond faster to leads. Educational organizations use Serviceform to guide prospective students and manage inquiries more efficiently.\n\nBy combining automation with human support, Serviceform helps businesses improve engagement, reduce missed opportunities, and create better website experiences while keeping operational complexity low.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9f313466-912a-40c8-a85f-bc236635f927.png","url":"https://www.getapp.co.uk/software/113479/serviceform","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/113479/serviceform#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":30},"offers":{"price":"9","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Construction CRM Software","position":2,"item":"/directory/759/construction-crm/software","@type":"ListItem"},{"name":"Bitrix24 vs Serviceform","position":3,"item":"https://www.getapp.co.uk/compare/90602/113479/bitrix24/vs/serviceform","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/90602/113479/bitrix24/vs/serviceform#breadcrumblist"}]}
</script>
