---
description: Learn what are the benefits of Twilio vs Daktela for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Twilio vs Daktela | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Text-To-Speech Software](/directory/3820/text-to-speech/software) > [Twilio \<span\>vs\</span\> Daktela](https://www.getapp.co.uk/compare/90610/2047462/twilio-communications-platform/vs/daktela)

# Compare Twilio vs Daktela

Canonical: https://www.getapp.co.uk/compare/90610/2047462/twilio-communications-platform/vs/daktela

> Detailed comparison between Twilio and Daktela. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Twilio | Daktela |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 502 | 3 |
| **Starting Price** | US$0.01 | €30.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Twilio

- API
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Inbound Call Centre
- Live Chat
- Manual Dialer
- Multi-Channel Communication
- Outbound Call Centre
- Performance Management
- Queue Management
- Real-Time Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Workflow Management

### Daktela

- API
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Inbound Call Centre
- Live Chat
- Manual Dialer
- Multi-Channel Communication
- Outbound Call Centre
- Performance Management
- Queue Management
- Real-Time Chat
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Workflow Management

## Links

- [View Twilio Profile](https://www.getapp.co.uk/software/90610/twilio-communications-platform)
- [View Daktela Profile](https://www.getapp.co.uk/software/2047462/daktela)
- [View Original Comparison](https://www.getapp.co.uk/compare/90610/2047462/twilio-communications-platform/vs/daktela)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Twilio vs Daktela | GetApp UK 2026","description":"Learn what are the benefits of Twilio vs Daktela for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/90610/2047462/twilio-communications-platform/vs/daktela","about":[{"@id":"https://www.getapp.co.uk/software/90610/twilio-communications-platform#software"},{"@id":"https://www.getapp.co.uk/software/2047462/daktela#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/90610/2047462/twilio-communications-platform/vs/daktela#breadcrumblist"},"@id":"https://www.getapp.co.uk/compare/90610/2047462/twilio-communications-platform/vs/daktela#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"publisher":{"@id":"https://www.getapp.co.uk/#organization"},"inLanguage":"en-GB"},{"name":"Twilio","description":"Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.\n\nTwilio's offers APIs for SMS, voice, email, video, and authentication, allowing developers can integrate various capabilities to create innovative solutions that connect customers on their preferred channels. The platform also features a customer data platform, serverless environment, and AI-enabled tools to help organizations unify customer data, orchestrate journeys, and automate tasks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d64f5094-248e-4c75-a4b0-aa2a8a4faa69.png","url":"https://www.getapp.co.uk/software/90610/twilio-communications-platform","@id":"https://www.getapp.co.uk/software/90610/twilio-communications-platform#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":502},"offers":{"price":"0.01","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"name":"Daktela","description":"Daktela contact center is a cloud-based solution of call center with native support for many communication channels \"OmniChannel\" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks. We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact centre or even independently. In developing our solutions, we have utilised the many years’ experience gained from implementing hundreds of contact centres.\n\nOmni-Channel\nWe support directly within our own solution all the communication channels you may need in one application - phone, email, help desk, SMS, web chat and social networks.\n\nOpen platform with API\nDaktela is an open omni-channel platform with a REST API interface with many ready-made integrations into other popular systems available.\n\nCustomer's communication history\nDaktela automatically records all communication across all channels with your customers into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the right time we significantly increase productivity and the overall customer experience.\n\nRealtime reporting and statistics\nAs standard we provide unified reporting across all communication channels with a range of frequently used reports made available.\n\nCloud and dedicated solution\nDaktela can operate as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.\n\nTechnical support\nHigh availability and reliability of the service is our priority number one. Technical support is available 24x7 for all communication channels. In Daktela we use our own technology in our own business gaining operational experience in the use of our technology which helps when dealing with our customers.\n\nInternational numbers\nWe offer international inbound phone numbers from more than sixty countries including toll-free numbers.\n\nSIM hosting\nUnique service of a virtual mobile operator, which allows recording of mobile phone and integration in the call centre.\n\nSMS connector\nHosting of SIM cards in our data centre You can call or send SMS messages via your SIM card.\n\nNumber filtering\nWe can clean your phone number database removing bad or invalid numbers, keeping your data clean.\n\nDaktela mobile\nIntegrated solutions sending SMS messages with direct connection to any UK or International mobile operators. API included.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/40f75050-7a6c-4c0f-99b1-40cf3de00f35.png","url":"https://www.getapp.co.uk/software/2047462/daktela","@id":"https://www.getapp.co.uk/software/2047462/daktela#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":3},"offers":{"price":"30","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.uk/compare/90610/2047462/twilio-communications-platform/vs/daktela#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Text-To-Speech Software","position":2,"item":"/directory/3820/text-to-speech/software","@type":"ListItem"},{"name":"Twilio vs Daktela","position":3,"item":"https://www.getapp.co.uk/compare/90610/2047462/twilio-communications-platform/vs/daktela","@type":"ListItem"}]}]}
</script>