---
description: Learn what are the benefits of Twilio vs Oracle Service for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Twilio vs Oracle Service | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/294/telephony/software) > [Twilio \<span\>vs\</span\> Oracle Service](https://www.getapp.co.uk/compare/90610/91041/twilio-communications-platform/vs/oracle-rightnow)

# Compare Twilio vs Oracle Service

Canonical: https://www.getapp.co.uk/compare/90610/91041/twilio-communications-platform/vs/oracle-rightnow

> Detailed comparison between Twilio and Oracle Service. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Twilio | Oracle Service |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 502 | 13 |
| **Starting Price** | US$0.01 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Key features

### Twilio

- API
- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Performance Management
- Recording
- Reminders
- Scheduled Messaging
- Video Conferencing
- Workflow Management

### Oracle Service

- API
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Live Chat
- Monitoring
- Multi-Channel Communication
- Scheduling
- Workflow Management

## Links

- [View Twilio Profile](https://www.getapp.co.uk/software/90610/twilio-communications-platform)
- [View Oracle Service Profile](https://www.getapp.co.uk/software/91041/oracle-rightnow)
- [View Original Comparison](https://www.getapp.co.uk/compare/90610/91041/twilio-communications-platform/vs/oracle-rightnow)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Twilio vs Oracle Service | GetApp UK 2026","description":"Learn what are the benefits of Twilio vs Oracle Service for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/90610/91041/twilio-communications-platform/vs/oracle-rightnow","about":[{"@id":"https://www.getapp.co.uk/software/90610/twilio-communications-platform#software"},{"@id":"https://www.getapp.co.uk/software/91041/oracle-rightnow#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/90610/91041/twilio-communications-platform/vs/oracle-rightnow#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/90610/91041/twilio-communications-platform/vs/oracle-rightnow#webpage","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.getapp.co.uk/#website"}},{"name":"Twilio","description":"Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.\n\nTwilio's offers APIs for SMS, voice, email, video, and authentication, allowing developers can integrate various capabilities to create innovative solutions that connect customers on their preferred channels. The platform also features a customer data platform, serverless environment, and AI-enabled tools to help organizations unify customer data, orchestrate journeys, and automate tasks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d64f5094-248e-4c75-a4b0-aa2a8a4faa69.png","url":"https://www.getapp.co.uk/software/90610/twilio-communications-platform","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/90610/twilio-communications-platform#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":502,"ratingValue":4.4},"offers":{"price":"0.01","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"name":"Oracle Service","description":"Oracle RightNow products offered through the Oracle Service platform include Oracle RightNow Web Experience, RightNow Social Experience, RightNow Contact Center Experience, RightNow Policy Automation, RightNow Engage.\n\nOracle RightNow Web Experience: This solution provides a self-service platform for your customers that is accessible through the web, chat, mobile, and email.\n\nRightNow Social Experience: This product enables brands to manage all their social interactions and to offer support across social networking channels.\n\nRightNow Contact Center Experience: This solution provides end-to-end management of the entire customer journey by unifying customer records, interaction history and knowledge. \n\nRightNow Policy Automation: This service allows you to provide personalized customer service by setting custom policies for all the services you provide through self-service, call center and face-to-face channels.\n\nRightNow Engage: This product offers marketing automation and analytics to enhance the customer experience in the moment. Deliver personalized, timely communications and get access to real-time actionable insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e68c5a6a-02f9-46ad-ac37-88f27924e60c.png","url":"https://www.getapp.co.uk/software/91041/oracle-rightnow","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/91041/oracle-rightnow#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":13,"ratingValue":4.5},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Telephony Software","position":2,"item":"/directory/294/telephony/software","@type":"ListItem"},{"name":"Twilio vs Oracle Service","position":3,"item":"https://www.getapp.co.uk/compare/90610/91041/twilio-communications-platform/vs/oracle-rightnow","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/90610/91041/twilio-communications-platform/vs/oracle-rightnow#breadcrumblist"}]}
</script>