SysAid vs Esper
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Overview
SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.
SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
With Esper’s flexible, stable infrastructure and accessible SDK and API, customization is streamlined for your exact business need. Esper is flexible enough to work with any sized device fleet & almost any device running Android 6.0 or later & with our enhanced AOSP build for Android, organization.
With Esper’s flexible, stable infrastructure and accessible SDK and API, customization is streamlined for your exact business need. Esper is flexible...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$79.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$4.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.5/ 5Customer Service
4.5/ 5Value for Money
4.5/ 5Ease of Use
4.6/ 5Features
4.4/ 5Customer Service
4.3/ 5Value for Money
4.5/ 5Features
Total features 123
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- App Management
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Automatic Reset
- Automatic User/Device Recognition
- Availability Management
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Benchmarking
- Browsing Restrictions
- CMDB
- CPU Monitoring
- Capacity Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Management
- Contract/License Management
- Customer Database
- Customer Support
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Customizable User Interface
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Management
- Data Security
- Data Synchronisation
- Data Visualisation
- Deployment Management
- Device Enrollment
- Digital Signage
- Digital Signature
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Encryption
- Endpoint Management
- Endpoint Protection Software
- Enrollments/Onboarding
- Event Logs
- Feedback Management
- File Management
- For Android Devices
- For iPad Devices
- Full Text Search
- GPS
- Geolocation
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Localisation Automation
- Location Tracking
- Lockdown Management
- Macros/Templated Responses
- Maintenance Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Content Management
- Mobile Device Management
- Monitoring
- Multi-Channel Communication
- Multi-Location
- Multi-app mode
- Network Monitoring
- Offline Access
- Onsite Printing
- Order Fulfillment
- Patch Management
- Payment Processing
- Performance Metrics
- Performance Monitoring
- Point of Sale (POS)
- Policy Management
- Prioritisation
- Problem Management
- Process/Workflow Automation
- Procurement Management
- Project Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release & Deployment
- Release Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Device Locking
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Secure Browsing
- Secure Data Storage
- Secure Login
- Security Management
- Self Check-In/Check-Out
- Self Ordering
- Self Service Portal
- Server Monitoring
- Service Catalogue
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Single-app mode
- Social Media Integration
- Software Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Synchronisation Scheduling
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Third-Party Integrations
- Ticket Management
- Ticketing
- Timeout
- Touch Screen
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- User Session Management
- Video Looping
- Virtual Assistant
- Virtual Keyboard
- Visitor Tracking
- Visual Analytics
- Wireless Internet Access Control
- Wireless Troubleshooting
- Workflow Configuration
- Workflow Management
Total features 92
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- App Management
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Automatic Reset
- Automatic User/Device Recognition
- Availability Management
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Benchmarking
- Browsing Restrictions
- CMDB
- CPU Monitoring
- Capacity Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Management
- Contract/License Management
- Customer Database
- Customer Support
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Customizable User Interface
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Management
- Data Security
- Data Synchronisation
- Data Visualisation
- Deployment Management
- Device Enrollment
- Digital Signage
- Digital Signature
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Encryption
- Endpoint Management
- Endpoint Protection Software
- Enrollments/Onboarding
- Event Logs
- Feedback Management
- File Management
- For Android Devices
- For iPad Devices
- Full Text Search
- GPS
- Geolocation
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kiosk Mode
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Localisation Automation
- Location Tracking
- Lockdown Management
- Macros/Templated Responses
- Maintenance Management
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Content Management
- Mobile Device Management
- Monitoring
- Multi-Channel Communication
- Multi-Location
- Multi-app mode
- Network Monitoring
- Offline Access
- Onsite Printing
- Order Fulfillment
- Patch Management
- Payment Processing
- Performance Metrics
- Performance Monitoring
- Point of Sale (POS)
- Policy Management
- Prioritisation
- Problem Management
- Process/Workflow Automation
- Procurement Management
- Project Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release & Deployment
- Release Management
- Remote Access & Monitoring
- Remote Access/Control
- Remote Device Locking
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation & Planning
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Secure Browsing
- Secure Data Storage
- Secure Login
- Security Management
- Self Check-In/Check-Out
- Self Ordering
- Self Service Portal
- Server Monitoring
- Service Catalogue
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Single-app mode
- Social Media Integration
- Software Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Synchronisation Scheduling
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Third-Party Integrations
- Ticket Management
- Ticketing
- Timeout
- Touch Screen
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- User Session Management
- Video Looping
- Virtual Assistant
- Virtual Keyboard
- Visitor Tracking
- Visual Analytics
- Wireless Internet Access Control
- Wireless Troubleshooting
- Workflow Configuration
- Workflow Management
Integrations
- Docusign
- Google Workspace
- HubSpot CRM
- Jira
- Microsoft 365
- Microsoft 365 License Optimization
- Microsoft Power BI
- Microsoft Teams
- Nagios XI
- Office 365 Document Management
- Okta
- OneLogin
- Qlik Sense
- Slack
- TeamViewer Remote
- Trello
- Zapier
- Docusign
- Google Workspace
- HubSpot CRM
- Jira
- Microsoft 365
- Microsoft 365 License Optimization
- Microsoft Power BI
- Microsoft Teams
- Nagios XI
- Office 365 Document Management
- Okta
- OneLogin
- Qlik Sense
- Slack
- TeamViewer Remote
- Trello
- Zapier
