---
description: Learn what are the benefits of TeamViewer ONE vs ChangeGear for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare TeamViewer ONE vs ChangeGear | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Remote Support Software](/directory/563/remote-support/software) > [TeamViewer ONE \<span\>vs\</span\> ChangeGear](https://www.getapp.co.uk/compare/90948/106161/teamviewer/vs/changegear-itsm)

# Compare TeamViewer ONE vs ChangeGear

Canonical: https://www.getapp.co.uk/compare/90948/106161/teamviewer/vs/changegear-itsm

> Detailed comparison between TeamViewer ONE and ChangeGear. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | TeamViewer ONE | ChangeGear |
| **Overall rating** | 4.6/5 | 4.0/5 |
| **Total Reviews** | 11620 | 51 |
| **Starting Price** | US$24.90 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### TeamViewer ONE

- AI/Machine Learning
- API
- Activity Tracking
- Asset Tracking
- Audit Trail
- Customisable Branding
- Dashboard
- Email Management
- Event Logs
- IT Reporting
- Incident Management
- Monitoring
- Prioritisation
- Process/Workflow Automation
- Project Management
- Real-Time Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management

### ChangeGear

- AI/Machine Learning
- API
- Activity Tracking
- Asset Tracking
- Audit Trail
- Customisable Branding
- Dashboard
- Email Management
- Event Logs
- IT Reporting
- Incident Management
- Monitoring
- Prioritisation
- Process/Workflow Automation
- Project Management
- Real-Time Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management

## Links

- [View TeamViewer ONE Profile](https://www.getapp.co.uk/software/90948/teamviewer)
- [View ChangeGear Profile](https://www.getapp.co.uk/software/106161/changegear-itsm)
- [View Original Comparison](https://www.getapp.co.uk/compare/90948/106161/teamviewer/vs/changegear-itsm)

-----

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