---
description: Learn what are the benefits of Comm100 vs Tiledesk for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Comm100 vs Tiledesk | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Student Engagement Software](/directory/1683/student-engagement-platform/software) > [Comm100 \<span\>vs\</span\> Tiledesk](https://www.getapp.co.uk/compare/91198/2061511/comm100-live-chat/vs/tiledesk)

# Compare Comm100 vs Tiledesk

Canonical: https://www.getapp.co.uk/compare/91198/2061511/comm100-live-chat/vs/tiledesk

> Detailed comparison between Comm100 and Tiledesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Comm100 | Tiledesk |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 108 | 154 |
| **Starting Price** | US$31.00 | €49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Comm100

- AI/Machine Learning
- API
- Activity Tracking
- Configurable Workflow
- Customer Communication
- Customer Database
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

### Tiledesk

- AI/Machine Learning
- API
- Activity Tracking
- Configurable Workflow
- Customer Communication
- Customer Database
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

## Links

- [View Comm100 Profile](https://www.getapp.co.uk/software/91198/comm100-live-chat)
- [View Tiledesk Profile](https://www.getapp.co.uk/software/2061511/tiledesk)
- [View Original Comparison](https://www.getapp.co.uk/compare/91198/2061511/comm100-live-chat/vs/tiledesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Comm100 vs Tiledesk | GetApp UK 2026","description":"Learn what are the benefits of Comm100 vs Tiledesk for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/91198/2061511/comm100-live-chat/vs/tiledesk","about":[{"@id":"https://www.getapp.co.uk/software/91198/comm100-live-chat#software"},{"@id":"https://www.getapp.co.uk/software/2061511/tiledesk#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/91198/2061511/comm100-live-chat/vs/tiledesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/91198/2061511/comm100-live-chat/vs/tiledesk#webpage","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB"},{"name":"Comm100","description":"Comm100 is a global provider of AI-powered omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. Trusted by customers including Rackspace, CH Robinson, Kyndryl, Stanford University, Global Affairs Canada, and the State of California, Comm100 enables organizations to deliver consistent, dependable service across every digital channel they support. \n\nThe Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one cohesive support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume. \n\nAdvanced AI capabilities are embedded throughout the platform to enhance productivity and performance for support teams. Agentic tools assist with routine interactions, AI-driven quality assurance helps maintain standards, and data-driven insights surface trends, identify gaps, and guide continuous improvement initiatives. \n\nDesigned for flexibility, reliability, and scale, Comm100 supports organizations operating in complex service environments with demanding requirements for security, compliance, and uptime. The platform adapts to diverse operational models while maintaining stability, governance, and control. \n\nBy combining intelligent automation with human-led service, Comm100 empowers organizations to strengthen relationships, increase productivity, and deliver better support outcomes at scale. This balanced approach helps organizations meet rising service expectations while supporting long-term service strategies, resilience, and organizational growth worldwide. \n\nIt also enables leadership teams to measure performance, optimize resources, and make informed decisions using reliable analytics, actionable insights, and clear operational data across channels, teams, regions, and evolving customer engagement scenarios within modern digital service organizations worldwide today at scale globally.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/679a108c-63b1-400a-ab58-53479f761edb.png","url":"https://www.getapp.co.uk/software/91198/comm100-live-chat","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/91198/comm100-live-chat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":108},"offers":{"price":"31","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Tiledesk","description":"Tiledesk is an AI Agent platform that helps enterprises, SMEs, and growing teams automate customer support and routine business processes across multiple channels. Teams can design and deploy AI Agents using a visual, drag-and-drop flow builder, so they can launch new automations quickly without heavy engineering effort. Tiledesk is open source and available as SaaS or self-hosted, making it flexible for different compliance and infrastructure needs.\n\nTiledesk combines conversational automation with business execution. AI Agents can answer questions accurately using a knowledge base with RAG, importing content from URLs and files to produce context-aware responses grounded in company documentation. When actions are required, agents can go beyond text using MCP capabilities, connecting to external systems and tools such as CRMs, email, spreadsheets, webhooks, and apps like Google Workspace, Slack, Shopify, and Notion using natural language instructions and structured workflows.\n\nTiledesk supports multilingual and multichannel deployments, including WhatsApp Business and Facebook Messenger, with smooth AI-to-human handover for complex or sensitive cases. Operational features include real-time analytics, queue and team organization, SLA settings, and smart assignment. Typical use cases include automating first-tier customer support, building ecommerce assistants for product and order journeys, deploying internal copilots for employees, creating AI sales agents for outreach and qualification, and turning company knowledge into a searchable AI-powered hub.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d29c99b1-337a-4153-b25b-ab37c482f714.png","url":"https://www.getapp.co.uk/software/2061511/tiledesk","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/2061511/tiledesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":154},"offers":{"price":"49","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Student Engagement Software","position":2,"item":"/directory/1683/student-engagement-platform/software","@type":"ListItem"},{"name":"Comm100 vs Tiledesk","position":3,"item":"https://www.getapp.co.uk/compare/91198/2061511/comm100-live-chat/vs/tiledesk","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/91198/2061511/comm100-live-chat/vs/tiledesk#breadcrumblist"}]}
</script>