Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls
Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$100.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$0.00

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.7 /5
(236)

Ease of Use

4.7/5

Features

4.7/5

Customer Service

4.8/5

Value for Money

4.7/5

Overall rating

4.4 /5
(96)

Ease of Use

4.3/5

Features

4.2/5

Customer Service

4.5/5

Value for Money

4.3/5

Total features 34

  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Escalation
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Automated Routing
  • Blended Call Centre
  • Business Process Automation
  • CRM
  • Call Centre Management
  • Call Scripting
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Computer Telephony Integration
  • Content Management
  • Customer Communication
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Data Analysis Tools
  • Data Visualisation
  • Decision Support Systems
  • Diagramming
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Management
  • Feedback Management
  • For Medical Purposes
  • Full Text Search
  • Health Risk Assessment
  • Help Desk Management
  • IT Asset Management
  • Inbound Call Centre
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • No-Code
  • Online Forms
  • Opportunity Management
  • Outbound Call Centre
  • Performance Metrics
  • Process Modeling & Designing
  • Queue Management
  • Real-Time Analytics
  • Real-Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Templates
  • Text Editing
  • Ticket Management
  • Virtual Assistant
  • Visual Workflow Management
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Integration
  • Workflow Configuration
  • Workflow Management

Total features 55

  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Escalation
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Automated Routing
  • Blended Call Centre
  • Business Process Automation
  • CRM
  • Call Centre Management
  • Call Scripting
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Computer Telephony Integration
  • Content Management
  • Customer Communication
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Data Analysis Tools
  • Data Visualisation
  • Decision Support Systems
  • Diagramming
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Management
  • Feedback Management
  • For Medical Purposes
  • Full Text Search
  • Health Risk Assessment
  • Help Desk Management
  • IT Asset Management
  • Inbound Call Centre
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • No-Code
  • Online Forms
  • Opportunity Management
  • Outbound Call Centre
  • Performance Metrics
  • Process Modeling & Designing
  • Queue Management
  • Real-Time Analytics
  • Real-Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Templates
  • Text Editing
  • Ticket Management
  • Virtual Assistant
  • Visual Workflow Management
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Integration
  • Workflow Configuration
  • Workflow Management
  • Desk.com
  • Freshdesk
  • Intercom
  • NetSuite
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  • Oracle Service
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • WordPress
  • Zapier
  • ZenDesk Chat
  • Zendesk Suite
  • Desk.com
  • Freshdesk
  • Intercom
  • NetSuite
  • Oracle B2C Service
  • Oracle Service
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • WordPress
  • Zapier
  • ZenDesk Chat
  • Zendesk Suite