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Yonyx vs Zingtree

Yonyx

(248)
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Zingtree

(96)
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Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls
Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
View 5 more Yonyx
View 2 more Zingtree

Starting from

US$25.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$0.00

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.7 /5
(248)

Ease of Use

4.7/5

Features

4.7/5

Customer Service

4.8/5

Value for Money

4.7/5
Read all reviews

Overall rating

4.4 /5
(96)

Ease of Use

4.3/5

Features

4.2/5

Customer Service

4.5/5

Value for Money

4.3/5
Read all reviews

Total features 56

  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Escalation
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Automated Routing
  • Blended Call Centre
  • Business Process Automation
  • CRM
  • Call Centre Management
  • Call Scripting
  • Catalogue Management
  • Collaboration Tools
  • Computer Telephony Integration
  • Content Management
  • Customer Communication
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Data Analysis Tools
  • Data Import/Export
  • Data Security
  • Data Source Connectors
  • Data Visualisation
  • Decision Support Systems
  • Decision Tree
  • Diagramming
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Management
  • Feedback Management
  • For Medical Purposes
  • Full Text Search
  • Functions/Calculations
  • Health Risk Assessment
  • Help Desk Management
  • Inbound Call Centre
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Generation
  • Lead Qualification
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • No-Code
  • Online Forms
  • Opportunity Management
  • Outbound Call Centre
  • Performance Metrics
  • Process Modeling & Designing
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Virtual Assistant
  • Visual Workflow Management
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Integration
  • Workflow Management

Total features 53

  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Escalation
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Automated Routing
  • Blended Call Centre
  • Business Process Automation
  • CRM
  • Call Centre Management
  • Call Scripting
  • Catalogue Management
  • Collaboration Tools
  • Computer Telephony Integration
  • Content Management
  • Customer Communication
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Data Analysis Tools
  • Data Import/Export
  • Data Security
  • Data Source Connectors
  • Data Visualisation
  • Decision Support Systems
  • Decision Tree
  • Diagramming
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Management
  • Feedback Management
  • For Medical Purposes
  • Full Text Search
  • Functions/Calculations
  • Health Risk Assessment
  • Help Desk Management
  • Inbound Call Centre
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Generation
  • Lead Qualification
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • No-Code
  • Online Forms
  • Opportunity Management
  • Outbound Call Centre
  • Performance Metrics
  • Process Modeling & Designing
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Virtual Assistant
  • Visual Workflow Management
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Integration
  • Workflow Management
  • Freshdesk
  • Google Chrome
  • Google Sheets
  • Intercom
  • Microsoft Dynamics 365 Business Central tegossuite
  • Microsoft Dynamics 365 Customer Voice
  • NetSuite
  • Oracle B2C Service
  • Oracle CRM On Demand
  • Oracle Sales
  • Oracle Service
  • Postman
  • Postman SMTP
  • Salesforce Einstein
  • Salesforce Field Service
  • Salesforce Manufacturing Cloud
  • Salesforce Marketing Cloud
  • Salesforce Platform
  • Salesforce Reports Power BI Connector
  • Salesforce Revenue Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Starter
  • Salesforce and Jira Connector
  • Salesforce for Automotive
  • Salesforce for Retail
  • Salesforce for Transportation & Logistics
  • Salesforce for Travel & Hospitality
  • Salesforce.org Education Cloud
  • Salesforce.org Nonprofit Cloud
  • ServiceNow
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoho CRM Plus
  • Freshdesk
  • Google Chrome
  • Google Sheets
  • Intercom
  • Microsoft Dynamics 365 Business Central tegossuite
  • Microsoft Dynamics 365 Customer Voice
  • NetSuite
  • Oracle B2C Service
  • Oracle CRM On Demand
  • Oracle Sales
  • Oracle Service
  • Postman
  • Postman SMTP
  • Salesforce Einstein
  • Salesforce Field Service
  • Salesforce Manufacturing Cloud
  • Salesforce Marketing Cloud
  • Salesforce Platform
  • Salesforce Reports Power BI Connector
  • Salesforce Revenue Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Starter
  • Salesforce and Jira Connector
  • Salesforce for Automotive
  • Salesforce for Retail
  • Salesforce for Transportation & Logistics
  • Salesforce for Travel & Hospitality
  • Salesforce.org Education Cloud
  • Salesforce.org Nonprofit Cloud
  • ServiceNow
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Zoho CRM Plus

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