---
description: Learn what are the benefits of Five9 vs InGenius for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Five9 vs InGenius | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Auto Dialer Software](/directory/1067/auto-dialer/software) > [Five9 \<span\>vs\</span\> InGenius](https://www.getapp.co.uk/compare/91276/101945/five9/vs/ingenius)

# Compare Five9 vs InGenius

Canonical: https://www.getapp.co.uk/compare/91276/101945/five9/vs/ingenius

> Detailed comparison between Five9 and InGenius. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Five9 | InGenius |
| **Overall rating** | 4.2/5 | 4.9/5 |
| **Total Reviews** | 481 | 8 |
| **Starting Price** | US$159.00 | US$32.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### Five9

- API
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Disposition
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customisable Templates
- Dashboard
- Inbound Call Centre
- Live Chat
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Search/Filter
- Workflow Management

### InGenius

- API
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Disposition
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customisable Templates
- Dashboard
- Inbound Call Centre
- Live Chat
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Search/Filter
- Workflow Management

## Links

- [View Five9 Profile](https://www.getapp.co.uk/software/91276/five9)
- [View InGenius Profile](https://www.getapp.co.uk/software/101945/ingenius)
- [View Original Comparison](https://www.getapp.co.uk/compare/91276/101945/five9/vs/ingenius)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Five9 vs InGenius | GetApp UK 2026","description":"Learn what are the benefits of Five9 vs InGenius for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/91276/101945/five9/vs/ingenius","about":[{"@id":"https://www.getapp.co.uk/software/91276/five9#software"},{"@id":"https://www.getapp.co.uk/software/101945/ingenius#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/91276/101945/five9/vs/ingenius#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/91276/101945/five9/vs/ingenius#webpage","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.getapp.co.uk/#website"}},{"name":"Five9","description":"Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more\n\nFive9 is a cloud contact center solution, which brings the power of Practical AI to thousands of call centers worldwide. Since 2001, Five9 has helped customers create great omnichannel customer experiences. Triple agent talk time with smart dialers that automatically skip no-answers and busy signals to ensure the next prospect is available when the next agent is ready. Use intelligent routing to get calls to the right agents and derive customer intent data to predict the best next steps for agents. Provide intuitive self-service options with Five9's IVR. \n\nFive9 brings Practical AI to contact centers to increase agents' effectiveness and efficiency, and create great customer experiences every time on every channel - phone, chat, mobile, email, social and more. Use intelligent routing to ensure the call gets to the right agent and use customer intent data to provide agents with the best next steps before they even pick up the phone. Offer customers intuitive self-service options for common injuries with an easy to set up IVR so that agents can focus on high-value interactions. \n\nImprove agent talk time with four different dialing modes that automatically skip no-answers and busy signals so agents can spend more time talking to live prospects. Visually dynamic dashboards offer real-time and historic reporting and analytics so users are always on top of their contact center's performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4292cb89-cc4a-4908-94c5-26658f67f5d0.png","url":"https://www.getapp.co.uk/software/91276/five9","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/91276/five9#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":481,"ratingValue":4.2},"offers":{"price":"159","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows on premise, Linux on premise, Platform ipad"},{"name":"InGenius","description":"Computer telephony integration, or CTI, is a technology that connects phones to computers—helping contact center agents, inside sales reps, and IT helpdesk support save time, be more productive, and improve customer satisfaction.\n\nUse InGenius CTI to drive more successful service and sales with one simple, smooth integration between your existing business phone system and your CRM. InGenius has the flexibility to support unique and complex workflows. \n\nCustomers who use InGenius have been able to dramatically increase customer satisfaction and improve their Net Promoter Score by as much as 50%. Here's how...\n- Deliver personalized service and sales: place valuable caller information and CRM insights at your reps' fingertips in the moment, allowing them to warmly greet callers and jump right to the heart of the matter.\n- Identify common caller pain points and call trends: quickly and accurately capture call drivers, call notes, and call results. Use out-of-the-box reports to view call data in your CRM to monitor service levels, spot trends, and make more informed business decisions.\n- Increase case handling and outbound call capacity: Use the productivity-enhancing features provided by InGenius to increase case handling capacity and raise the odds of first call resolutions, or to drive more successful outbound call campaigns. Make voice an integral part of your omnichannel environment.\n\nAdd instant value to your existing tech stack and bottom line, without overhauling your infrastructure. With a single CRM sign on, data that never leaves your firewalls, and no OEM technology, InGenius is your choice for safe, secure, and reliable computer telephony integration (CTI) technology. \n\nGet started using InGenius in your contact center, customer service organization, ITSM or inside sales teams today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/809ef053-4e5c-4c51-bba7-38e52a0fcde3.png","url":"https://www.getapp.co.uk/software/101945/ingenius","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/101945/ingenius#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":8,"ratingValue":4.9},"offers":{"price":"32","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Auto Dialer Software","position":2,"item":"/directory/1067/auto-dialer/software","@type":"ListItem"},{"name":"Five9 vs InGenius","position":3,"item":"https://www.getapp.co.uk/compare/91276/101945/five9/vs/ingenius","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/91276/101945/five9/vs/ingenius#breadcrumblist"}]}
</script>
