---
description: Learn what are the benefits of Nextiva vs Comm-unity for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Nextiva vs Comm-unity | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/599/unified-communications/software) > [Nextiva \<span\>vs\</span\> Comm-unity](https://www.getapp.co.uk/compare/91289/103435/nextiva/vs/fonality)

# Compare Nextiva vs Comm-unity

Canonical: https://www.getapp.co.uk/compare/91289/103435/nextiva/vs/fonality

> Detailed comparison between Nextiva and Comm-unity. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Nextiva | Comm-unity |
| **Overall rating** | 4.6/5 | 3.5/5 |
| **Total Reviews** | 914 | 16 |
| **Starting Price** | US$25.00 | US$17.99 |
| **Free Trial** | No | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Videos | Live Online, Documentation, Videos |

## Key features

### Nextiva

- Auto-Dialer
- Call Centre Management
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Chat/Messaging
- Computer Telephony Integration
- Conferencing
- IVR
- Live Chat
- Reporting/Analytics
- Ring Groups
- Unified Communications
- Video Conferencing
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Mail

### Comm-unity

- Call Centre Management
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Chat/Messaging
- Conferencing
- IVR
- Live Chat
- Reporting/Analytics
- Ring Groups
- Unified Communications
- Video Conferencing
- VoIP
- VoIP Connection
- Voice Mail

## Links

- [View Nextiva Profile](https://www.getapp.co.uk/software/91289/nextiva)
- [View Comm-unity Profile](https://www.getapp.co.uk/software/103435/fonality)
- [View Original Comparison](https://www.getapp.co.uk/compare/91289/103435/nextiva/vs/fonality)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Nextiva vs Comm-unity | GetApp UK 2026","description":"Learn what are the benefits of Nextiva vs Comm-unity for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/91289/103435/nextiva/vs/fonality","about":[{"@id":"https://www.getapp.co.uk/software/91289/nextiva#software"},{"@id":"https://www.getapp.co.uk/software/103435/fonality#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/91289/103435/nextiva/vs/fonality#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/91289/103435/nextiva/vs/fonality#webpage","isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"Nextiva","description":"Nextiva is a unified customer experience management platform that brings together every customer conversation across the entire customer journey. The platform provides a single, AI-powered solution for voice, video, chat, social media, email, and more. Nextiva's open architecture and powerful workflow engine enable businesses to design and optimize personalized customer journeys from day one.\n\nThe platform's AI and automation capabilities deliver immediate value, with features like a generative AI knowledge base, secure payment agent assist, and automated dispositioning. Advanced analytics provide real-time customer insights and sentiment, empowering teams to make data-driven decisions. Nextiva's intelligent routing and journey orchestration capabilities also ensure seamless, context-driven customer experiences across all channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3a1e827-b82d-4d6d-824a-4fde7634f547.png","url":"https://www.getapp.co.uk/software/91289/nextiva","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/91289/nextiva#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":914},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Comm-unity","description":"Comm-unity by NetFortris (formerly Fonality) is a cloud-based business VoIP software offering users a business phone system and contact center solution, whatever their business size. As standard, the software includes unlimited calls and basic call queues, automated greetings, and basic features such as call forwarding and routing, ring all, and voicemail, in all subscriptions, with additional features available in the more extensive packages. Paperless faxing and continuous call recording are also available as add-ons.\n\nComm-unity is available both through a web browser and as native iOS and Android apps, giving users access both in and outside of the office. Through the HUD, users can access the full company directory and see colleague availability, add external contacts, set their own preferences, see recent calls, chat with colleagues, start video conferences, share files, and more. \n\nComm-unity allows users to manage their voicemails through their phone, email or desktop, with voicemails available both as audio recordings and text transcriptions, which can be sent to users by email or SMS. Users can also create personalized call routing, such as simultaneously ringing multiple devices or phone numbers, and setting specific rules for VIP callers to prevent their calls being missed.\n\nComm-unity also includes emergency management capabilities, allowing users to route callers to alternative locations or change auto-attendant options and greetings in situations where emergencies or unforeseen events prevent workers from being able to reach the office.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c55aa9fa-72af-4e64-917d-0811a2edde6f.png","url":"https://www.getapp.co.uk/software/103435/fonality","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/103435/fonality#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.5,"bestRating":5,"ratingCount":16},"offers":{"price":"17.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Unified Communications Software","position":2,"item":"/directory/599/unified-communications/software","@type":"ListItem"},{"name":"Nextiva vs Comm-unity","position":3,"item":"https://www.getapp.co.uk/compare/91289/103435/nextiva/vs/fonality","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/91289/103435/nextiva/vs/fonality#breadcrumblist"}]}
</script>
