---
description: Learn what are the benefits of Nextiva vs MiVoice Business Solution for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Nextiva vs MiVoice Business Solution | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/3834/contact-center-quality-assurance/software) > [Nextiva \<span\>vs\</span\> MiVoice Business Solution](https://www.getapp.co.uk/compare/91289/91612/nextiva/vs/mivoice-business-solution)

# Compare Nextiva vs MiVoice Business Solution

Canonical: https://www.getapp.co.uk/compare/91289/91612/nextiva/vs/mivoice-business-solution

> Detailed comparison between Nextiva and MiVoice Business Solution. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Nextiva | MiVoice Business Solution |
| **Overall rating** | 4.6/5 | 4.2/5 |
| **Total Reviews** | 914 | 283 |
| **Starting Price** | US$25.00 | US$20.99 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Nextiva

- API
- Access Controls/Permissions
- Alerts/Escalation
- Audio Calls
- CRM
- Call Centre Management
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Live Chat
- Predictive Dialer
- Queue Management
- Real-Time Chat
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Screen Sharing
- Unified Communications
- Video Conferencing

### MiVoice Business Solution

- API
- Access Controls/Permissions
- Alerts/Escalation
- Audio Calls
- CRM
- Call Centre Management
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Live Chat
- Predictive Dialer
- Queue Management
- Real-Time Chat
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Screen Sharing
- Unified Communications
- Video Conferencing

## Links

- [View Nextiva Profile](https://www.getapp.co.uk/software/91289/nextiva)
- [View MiVoice Business Solution Profile](https://www.getapp.co.uk/software/91612/mivoice-business-solution)
- [View Original Comparison](https://www.getapp.co.uk/compare/91289/91612/nextiva/vs/mivoice-business-solution)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Nextiva vs MiVoice Business Solution | GetApp UK 2026","description":"Learn what are the benefits of Nextiva vs MiVoice Business Solution for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/91289/91612/nextiva/vs/mivoice-business-solution","about":[{"@id":"https://www.getapp.co.uk/software/91289/nextiva#software"},{"@id":"https://www.getapp.co.uk/software/91612/mivoice-business-solution#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/91289/91612/nextiva/vs/mivoice-business-solution#breadcrumblist"},"@id":"https://www.getapp.co.uk/compare/91289/91612/nextiva/vs/mivoice-business-solution#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"Nextiva","description":"Nextiva is a unified customer experience management platform that brings together every customer conversation across the entire customer journey. The platform provides a single, AI-powered solution for voice, video, chat, social media, email, and more. Nextiva's open architecture and powerful workflow engine enable businesses to design and optimize personalized customer journeys from day one.\n\nThe platform's AI and automation capabilities deliver immediate value, with features like a generative AI knowledge base, secure payment agent assist, and automated dispositioning. Advanced analytics provide real-time customer insights and sentiment, empowering teams to make data-driven decisions. Nextiva's intelligent routing and journey orchestration capabilities also ensure seamless, context-driven customer experiences across all channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3a1e827-b82d-4d6d-824a-4fde7634f547.png","url":"https://www.getapp.co.uk/software/91289/nextiva","@id":"https://www.getapp.co.uk/software/91289/nextiva#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":914},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"MiVoice Business Solution","description":"MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience solution. An open, AI-powered unified communications platform that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by small, medium, and large organizations across all industries. \n\nWith the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, in your public cloud instance, or deploy using a hybrid model.\n\nThe entire solution can be purchased with traditional CapEx perpetual licensing or using an OpEx subscription payment model.  You choose the purchasing model that best fits your business.\n\nMiVoice Business subscription licensing makes your budgeting more predictable and reduces upfront communications cost with the flexibility of monthly recurring payments. You choose whether you want an on-premises system, deploy in a public or private cloud, or combine on-site gateways with a cloud-based deployment. \n\nYou choose when you want updates and which user levels you want with the flexibility to mix and match user profiles with telephony, collaboration and customer experience features that each of your employees require for their individual roles.  \n\nIncrease/decrease the number of seats to meet the changing demands on your business. All seat plans include full business telephony features, software updates, and 24/7 customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8ad0388d-e3ac-4bbe-8e08-b69b9bad4433.png","url":"https://www.getapp.co.uk/software/91612/mivoice-business-solution","@id":"https://www.getapp.co.uk/software/91612/mivoice-business-solution#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":283},"offers":{"price":"20.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.uk/compare/91289/91612/nextiva/vs/mivoice-business-solution#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Center Quality Assurance Software","position":2,"item":"/directory/3834/contact-center-quality-assurance/software","@type":"ListItem"},{"name":"Nextiva vs MiVoice Business Solution","position":3,"item":"https://www.getapp.co.uk/compare/91289/91612/nextiva/vs/mivoice-business-solution","@type":"ListItem"}]}]}
</script>
