---
description: Learn what are the benefits of LiveAgent vs Shelf for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs Shelf | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> Shelf](https://www.getapp.co.uk/compare/91301/109661/liveagent/vs/shelf)

# Compare LiveAgent vs Shelf

Canonical: https://www.getapp.co.uk/compare/91301/109661/liveagent/vs/shelf

> Detailed comparison between LiveAgent and Shelf. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Shelf |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1788 | 106 |
| **Starting Price** | US$15.00 | US$10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Activity Tracking
- Agentic Task Execution
- Audit Trail
- Autonomous Task Execution
- CRM
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Live Chat
- Natural Language Processing
- Performance Metrics
- Real-Time Reporting
- SSL Security
- Single Sign On
- Surveys & Feedback
- Video Support
- Website Integration
- Workflow Management

### Shelf

- API
- Activity Tracking
- Agentic Task Execution
- Audit Trail
- Autonomous Task Execution
- CRM
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Live Chat
- Natural Language Processing
- Performance Metrics
- Real-Time Reporting
- SSL Security
- Single Sign On
- Surveys & Feedback
- Video Support
- Website Integration
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.getapp.co.uk/software/91301/liveagent)
- [View Shelf Profile](https://www.getapp.co.uk/software/109661/shelf)
- [View Original Comparison](https://www.getapp.co.uk/compare/91301/109661/liveagent/vs/shelf)

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