---
description: Learn what are the benefits of LiveAgent vs CTM for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs CTM | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> CTM](https://www.getapp.co.uk/compare/91301/127363/liveagent/vs/calltrackingmetrics)

# Compare LiveAgent vs CTM

Canonical: https://www.getapp.co.uk/compare/91301/127363/liveagent/vs/calltrackingmetrics

> Detailed comparison between LiveAgent and CTM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | CTM |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1753 | 150 |
| **Starting Price** | US$15.00 | US$79.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### LiveAgent

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Dashboard
- Engagement Tracking
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-User Collaboration
- Natural Language Processing
- Performance Management
- Real-Time Data
- Recording
- Reminders

### CTM

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Dashboard
- Engagement Tracking
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-User Collaboration
- Natural Language Processing
- Performance Management
- Real-Time Data
- Recording
- Reminders

## Links

- [View LiveAgent Profile](https://www.getapp.co.uk/software/91301/liveagent)
- [View CTM Profile](https://www.getapp.co.uk/software/127363/calltrackingmetrics)
- [View Original Comparison](https://www.getapp.co.uk/compare/91301/127363/liveagent/vs/calltrackingmetrics)

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