---
description: Learn what are the benefits of LiveAgent vs Bria for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs Bria | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> Bria](https://www.getapp.co.uk/compare/91301/131063/liveagent/vs/bria)

# Compare LiveAgent vs Bria

Canonical: https://www.getapp.co.uk/compare/91301/131063/liveagent/vs/bria

> Detailed comparison between LiveAgent and Bria. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Bria |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 1786 | 106 |
| **Starting Price** | US$15.00 | US$2.95 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### LiveAgent

- API
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customisable Branding
- Dashboard
- Inbound Call Centre
- Live Chat
- Multi-Channel Communication
- Multi-User Collaboration
- On-Demand Recording
- Real-Time Chat
- Recording
- Screen Sharing
- Search/Filter
- Single Sign On
- Video Conferencing

### Bria

- API
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customisable Branding
- Dashboard
- Inbound Call Centre
- Live Chat
- Multi-Channel Communication
- Multi-User Collaboration
- On-Demand Recording
- Real-Time Chat
- Recording
- Screen Sharing
- Search/Filter
- Single Sign On
- Video Conferencing

## Links

- [View LiveAgent Profile](https://www.getapp.co.uk/software/91301/liveagent)
- [View Bria Profile](https://www.getapp.co.uk/software/131063/bria)
- [View Original Comparison](https://www.getapp.co.uk/compare/91301/131063/liveagent/vs/bria)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs Bria | GetApp UK 2026","description":"Learn what are the benefits of LiveAgent vs Bria for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/91301/131063/liveagent/vs/bria","about":[{"@id":"https://www.getapp.co.uk/software/91301/liveagent#software"},{"@id":"https://www.getapp.co.uk/software/131063/bria#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/91301/131063/liveagent/vs/bria#breadcrumblist"},"@id":"https://www.getapp.co.uk/compare/91301/131063/liveagent/vs/bria#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3e5791a5-255d-4344-b4f8-05a193b39cee.jpeg","url":"https://www.getapp.co.uk/software/91301/liveagent","@id":"https://www.getapp.co.uk/software/91301/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1786},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Bria","description":"Bria is a cloud-based and on-premise Voice over IP (VoIP) solution, which helps businesses manage communication and collaboration via messaging, file sharing, video conferencing, and more. The platform comes with white-label capabilities, which helps organizations design a personalized softphone using custom logos, colors, and configuration.\n \nBria includes a screen sharing functionality, which lets professionals invite multiple users through a web link as well as manage permissions for demos, webinars, and presentations. It offers numerous features such as call transfer/hold, click-to-dial, automated codec selection, call recording, remote access, push notifications, call history, single sign-on (SSO), and more. The dashboard also enables managers to add or remove users and devices, set up session initiation protocol (SIP) accounts, and handle access controls across multiple devices.\n \nBria allows enterprises to gain insight into active users, call duration and quality, billing, and connected devices via analytics, key call metrics, and graphs. The application facilitates encrypted communication, message authentication, and secure interactions via real-time transport protocol and LDAP. Plus, it supports integration with various third-party applications via an API.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/088c6d2a-f8e8-45bf-9d70-60d6b2853f55.png","url":"https://www.getapp.co.uk/software/131063/bria","@id":"https://www.getapp.co.uk/software/131063/bria#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":106},"offers":{"price":"2.95","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.uk/compare/91301/131063/liveagent/vs/bria#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"LiveAgent vs Bria","position":3,"item":"https://www.getapp.co.uk/compare/91301/131063/liveagent/vs/bria","@type":"ListItem"}]}]}
</script>