---
description: Learn what are the benefits of LiveAgent vs ZIWO for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs ZIWO | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> ZIWO](https://www.getapp.co.uk/compare/91301/131291/liveagent/vs/ziwo)

# Compare LiveAgent vs ZIWO

Canonical: https://www.getapp.co.uk/compare/91301/131291/liveagent/vs/ziwo

> Detailed comparison between LiveAgent and ZIWO. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | ZIWO |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1789 | 110 |
| **Starting Price** | US$15.00 | US$40.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Tracking
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Employee Activity Monitoring
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording
- Video Conferencing

### ZIWO

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Tracking
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Employee Activity Monitoring
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording
- Video Conferencing

## Links

- [View LiveAgent Profile](https://www.getapp.co.uk/software/91301/liveagent)
- [View ZIWO Profile](https://www.getapp.co.uk/software/131291/ziwo)
- [View Original Comparison](https://www.getapp.co.uk/compare/91301/131291/liveagent/vs/ziwo)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs ZIWO | GetApp UK 2026","description":"Learn what are the benefits of LiveAgent vs ZIWO for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/91301/131291/liveagent/vs/ziwo","about":[{"@id":"https://www.getapp.co.uk/software/91301/liveagent#software"},{"@id":"https://www.getapp.co.uk/software/131291/ziwo#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/91301/131291/liveagent/vs/ziwo#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/91301/131291/liveagent/vs/ziwo#webpage","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.getapp.co.uk/#website"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that consolidates email, live chat, inbound and outbound calling, and social media messaging into a unified agent workspace. The platform supports AI-powered chatbots, automated ticket routing, SLA management, canned responses, and a built-in knowledge base, making it suited for support teams across e-commerce, SaaS, finance, and travel industries. Configurable workflows, role-based permissions, and multi-brand support allow deployment across organizations of varying size and complexity.\n\nLiveAgent extends agent productivity through real-time visitor monitoring, proactive chat invitations, and a universal inbox that aggregates customer interactions from all channels. Reporting and analytics tools provide visibility into ticket volumes, agent performance, and customer satisfaction scores, giving managers the data needed to optimize staffing and response quality. Native integrations with CRM, billing, and marketing platforms connect support operations to broader business workflows without requiring custom development.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.getapp.co.uk/software/91301/liveagent","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/91301/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1789},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"ZIWO","description":"ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS... \n\nZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API architecture. \n\nZIWO connects 145 countries globally, including the GCC, so that users can instantly expand their reach in new geographies. Customer Experience is vital for your business, so join the hundreds of happy, innovative companies such as Carrefour, Deliveroo, Floward, or Damac, who already use ZIWO Superpowers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7972bae5-5881-424d-bec8-c9a9257c7a39.png","url":"https://www.getapp.co.uk/software/131291/ziwo","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/131291/ziwo#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":110},"offers":{"price":"40","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.getapp.co.uk/compare/91301/131291/liveagent/vs/ziwo#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"LiveAgent vs ZIWO","position":3,"item":"https://www.getapp.co.uk/compare/91301/131291/liveagent/vs/ziwo","@type":"ListItem"}]}]}
</script>