---
description: Learn what are the benefits of LiveAgent vs Supremo Remote Desktop for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs Supremo Remote Desktop | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> Supremo Remote Desktop](https://www.getapp.co.uk/compare/91301/132559/liveagent/vs/supremo-remote-desktop)

# Compare LiveAgent vs Supremo Remote Desktop

Canonical: https://www.getapp.co.uk/compare/91301/132559/liveagent/vs/supremo-remote-desktop

> Detailed comparison between LiveAgent and Supremo Remote Desktop. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Supremo Remote Desktop |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1789 | 447 |
| **Starting Price** | US$15.00 | €178.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### LiveAgent

- API
- Access Controls/Permissions
- Activity Tracking
- Chat/Messaging
- Customisable Branding
- File Transfer
- Inbox Management
- Live Chat
- Monitoring
- Prioritisation
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Screen Sharing
- Support Ticket Management
- Ticket Management
- Video Support

### Supremo Remote Desktop

- API
- Access Controls/Permissions
- Activity Tracking
- Chat/Messaging
- Customisable Branding
- File Transfer
- Inbox Management
- Live Chat
- Monitoring
- Prioritisation
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Screen Sharing
- Support Ticket Management
- Ticket Management
- Video Support

## Links

- [View LiveAgent Profile](https://www.getapp.co.uk/software/91301/liveagent)
- [View Supremo Remote Desktop Profile](https://www.getapp.co.uk/software/132559/supremo-remote-desktop)
- [View Original Comparison](https://www.getapp.co.uk/compare/91301/132559/liveagent/vs/supremo-remote-desktop)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs Supremo Remote Desktop | GetApp UK 2026","description":"Learn what are the benefits of LiveAgent vs Supremo Remote Desktop for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/91301/132559/liveagent/vs/supremo-remote-desktop","about":[{"@id":"https://www.getapp.co.uk/software/91301/liveagent#software"},{"@id":"https://www.getapp.co.uk/software/132559/supremo-remote-desktop#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/91301/132559/liveagent/vs/supremo-remote-desktop#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/91301/132559/liveagent/vs/supremo-remote-desktop#webpage","isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that consolidates email, live chat, inbound and outbound calling, and social media messaging into a unified agent workspace. The platform supports AI-powered chatbots, automated ticket routing, SLA management, canned responses, and a built-in knowledge base, making it suited for support teams across e-commerce, SaaS, finance, and travel industries. Configurable workflows, role-based permissions, and multi-brand support allow deployment across organizations of varying size and complexity.\n\nLiveAgent extends agent productivity through real-time visitor monitoring, proactive chat invitations, and a universal inbox that aggregates customer interactions from all channels. Reporting and analytics tools provide visibility into ticket volumes, agent performance, and customer satisfaction scores, giving managers the data needed to optimize staffing and response quality. Native integrations with CRM, billing, and marketing platforms connect support operations to broader business workflows without requiring custom development.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.getapp.co.uk/software/91301/liveagent","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/91301/liveagent#software","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Supremo Remote Desktop","description":"Supremo is an easy-to-use remote access and support software for Windows, macOS, iOS, and Android, bringing RMM, Help Desk features, and AI-driven behavioral threat detection together in a single tool for IT teams, technical support operators, and MSP/MSSP. No configuration is needed, and mobile connectivity comes at no extra cost.\nScreen sharing provides remote support for ad hoc troubleshooting and scheduled, unattended maintenance. Multi-monitor support, quick-select shortcuts, and command-line configuration speed up technician sessions, with access policies and passwords tailored per user or device.\nChat, file transfer, an unlimited online address book, and remote printing round out every session, alongside automatic updates and unattended access enabled in a single click.\nMobile support goes beyond simply connecting to a smartphone or tablet: through Supremo Mobile, technicians can also use a mobile device as the controller to reach computers and servers, including direct access to Android and iOS endpoints.\nRMM covers Patch Management, Network Scan, Remote Shell, and real-time Process, Service, and Event monitoring, building a continuously updated Hardware&amp;Software Inventory across every managed device. Help Desk features include a Support Queue and remote support invoicing, with billing types configurable per customer contract.\nAt scale, Supremo supports automatic and mass configuration and deployment, real-time license usage control, and advanced, exportable reporting on connections activity. User management and license sharing let a Support Team share duties and distribute workload rather than concentrating it on one technician. The client itself can be rebranded (Supremo Custom and Custom Pro) for MSPs and MSSPs distributing a remote support tool.\nThe person being supported doesn't need to register an account, install a VPN, or touch router and firewall settings - they just download the client and run it, with connection confirmation adding an optional check before access starts.\nEvery session travels over an encrypted, 2FA-protected channel. Anti-brute-force protection, ID whitelisting, connection confirmation, and granular user authorization round out the security model, and integration happens through a command-line interface, open APIs, or custom builds for the systems already in use.\nRather than charging per seat, Supremo counts concurrent connections and, as an option, monitored RMM endpoints: both endpoints to connect to and users are unlimited. Plans run quarterly, annually, or across multiple years, and duration, connections, and monitored devices can all be changed from the online account area at any time.\nThree plans - Solo, Business, and Professional - scale from a single connection to as many as you need to run simultaneously, with RMM, device health monitoring, process/service/event logs, Patch Management, advanced reporting, and the Helpdesk features concentrated in the Professional tier.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/06ce1ddf-80ff-4883-a37b-a3f062b88b08.png","url":"https://www.getapp.co.uk/software/132559/supremo-remote-desktop","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/132559/supremo-remote-desktop#software","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":447,"ratingValue":4.7},"offers":{"price":"178","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.getapp.co.uk/compare/91301/132559/liveagent/vs/supremo-remote-desktop#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"LiveAgent vs Supremo Remote Desktop","position":3,"item":"https://www.getapp.co.uk/compare/91301/132559/liveagent/vs/supremo-remote-desktop","@type":"ListItem"}]}]}
</script>
