---
description: Learn what are the benefits of LiveAgent vs Zendesk AI for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs Zendesk AI | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> Zendesk AI](https://www.getapp.co.uk/compare/91301/2077242/liveagent/vs/zendesk-ai)

# Compare LiveAgent vs Zendesk AI

Canonical: https://www.getapp.co.uk/compare/91301/2077242/liveagent/vs/zendesk-ai

> Detailed comparison between LiveAgent and Zendesk AI. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Zendesk AI |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1780 | 8 |
| **Starting Price** | US$15.00 | US$50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- Alerts/Escalation
- Call Tracking
- Call Tracking Metrics
- Chatbot
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Email Monitoring
- Lead Management
- Monitoring
- Multi-Language
- Natural Language Processing
- Performance Metrics
- Recording
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Tagging
- Task Automation
- Transfers/Routing

### Zendesk AI

- Alerts/Escalation
- Chatbot
- Multi-Language
- Natural Language Processing
- Performance Metrics
- Reporting/Analytics
- Search/Filter
- Tagging

## Links

- [View LiveAgent Profile](https://www.getapp.co.uk/software/91301/liveagent)
- [View Zendesk AI Profile](https://www.getapp.co.uk/software/2077242/zendesk-ai)
- [View Original Comparison](https://www.getapp.co.uk/compare/91301/2077242/liveagent/vs/zendesk-ai)

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