---
description: Learn what are the benefits of LiveAgent vs Mteja for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs Mteja | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> Mteja](https://www.getapp.co.uk/compare/91301/2081741/liveagent/vs/mteja)

# Compare LiveAgent vs Mteja

Canonical: https://www.getapp.co.uk/compare/91301/2081741/liveagent/vs/mteja

> Detailed comparison between LiveAgent and Mteja. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Mteja |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1789 | 35 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | - |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Key features

### LiveAgent

- API
- CRM
- Call Tracking
- Call Tracking Metrics
- Campaign Management
- Communication Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer History
- Customisable Templates
- Email Monitoring
- Lead Management
- Monitoring
- Natural Language Processing
- Real-Time Data
- Recording
- Reporting/Analytics
- Support Ticket Management
- Task Automation
- Transfers/Routing

### Mteja

- API
- CRM
- Campaign Management
- Communication Management
- Customer History
- Reporting/Analytics

## Links

- [View LiveAgent Profile](https://www.getapp.co.uk/software/91301/liveagent)
- [View Mteja Profile](https://www.getapp.co.uk/software/2081741/mteja)
- [View Original Comparison](https://www.getapp.co.uk/compare/91301/2081741/liveagent/vs/mteja)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs Mteja | GetApp UK 2026","description":"Learn what are the benefits of LiveAgent vs Mteja for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/91301/2081741/liveagent/vs/mteja","about":[{"@id":"https://www.getapp.co.uk/software/91301/liveagent#software"},{"@id":"https://www.getapp.co.uk/software/2081741/mteja#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/91301/2081741/liveagent/vs/mteja#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/91301/2081741/liveagent/vs/mteja#webpage","isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that consolidates email, live chat, inbound and outbound calling, and social media messaging into a unified agent workspace. The platform supports AI-powered chatbots, automated ticket routing, SLA management, canned responses, and a built-in knowledge base, making it suited for support teams across e-commerce, SaaS, finance, and travel industries. Configurable workflows, role-based permissions, and multi-brand support allow deployment across organizations of varying size and complexity.\n\nLiveAgent extends agent productivity through real-time visitor monitoring, proactive chat invitations, and a universal inbox that aggregates customer interactions from all channels. Reporting and analytics tools provide visibility into ticket volumes, agent performance, and customer satisfaction scores, giving managers the data needed to optimize staffing and response quality. Native integrations with CRM, billing, and marketing platforms connect support operations to broader business workflows without requiring custom development.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.getapp.co.uk/software/91301/liveagent","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/91301/liveagent#software","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Mteja","description":"Mteja is a cloud-based customer engagement platform that helps businesses streamline customer communication across channels on a unified interface. The system consolidates customer interactions across calls, SMS, WhatsApp, and USSD, enabling businesses to manage all customer communications from a single dashboard. This integration allows organizations to build detailed customer profiles that capture preferences, behaviors, and interaction history, providing a complete view of each customer relationship and facilitating more personalized engagement strategies.\n\nThe platform features a call center system with IVR capabilities, a team inbox for centralized message management, and automated chatbots for streamlining customer journeys across channels. Mteja's campaign management functionality enables businesses to distribute personalized, interactive messages in bulk through various communication channels, while its USSD application builder allows organizations to create and deploy USSD services through a visual interface with API integration options. The ticketing system helps teams efficiently manage leads and track customer issues through resolution.\n\nMteja provides analytical tools that measure customer satisfaction through NPS, CSAT, CES metrics, and sentiment analysis, allowing businesses to monitor customer sentiment in real time. These insights help organizations identify trends, address issues proactively, and make data-driven decisions to improve service quality. The platform's segmentation capabilities enable businesses to identify opportunities for cross-selling, upselling, and creating personalized offers based on customer data and behavior patterns.\n\nThe solution is designed for customer-centric businesses across various industries including human resources, agriculture, transport and logistics, non-profit organizations, financial technology, and educational technology. Mteja maintains a strong presence throughout Africa, delivering customer engagement solutions that help businesses build stronger relationships with their customers through more efficient, personalized interactions across multiple communication channels.","url":"https://www.getapp.co.uk/software/2081741/mteja","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/2081741/mteja#software","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":35,"ratingValue":4.8},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","@id":"https://www.getapp.co.uk/compare/91301/2081741/liveagent/vs/mteja#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"LiveAgent vs Mteja","position":3,"item":"https://www.getapp.co.uk/compare/91301/2081741/liveagent/vs/mteja","@type":"ListItem"}]}]}
</script>