---
description: Learn what are the benefits of Intercom vs Freshchat for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Intercom vs Freshchat | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Intercom \<span\>vs\</span\> Freshchat](https://www.getapp.co.uk/compare/91379/106095/intercom/vs/freshchat)

# Compare Intercom vs Freshchat

Canonical: https://www.getapp.co.uk/compare/91379/106095/intercom/vs/freshchat

> Detailed comparison between Intercom and Freshchat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Intercom | Freshchat |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 1133 | 122 |
| **Starting Price** | US$39.00 | ₹1,799.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Intercom

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Code-free Development
- Customer Communication
- Customisable Branding
- Customisable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Process/Workflow Automation
- Query Suggestions
- Real-Time Data
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Freshchat

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Code-free Development
- Customer Communication
- Customisable Branding
- Customisable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Process/Workflow Automation
- Query Suggestions
- Real-Time Data
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Intercom Profile](https://www.getapp.co.uk/software/91379/intercom)
- [View Freshchat Profile](https://www.getapp.co.uk/software/106095/freshchat)
- [View Original Comparison](https://www.getapp.co.uk/compare/91379/106095/intercom/vs/freshchat)

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