---
description: Learn what are the benefits of Intercom vs Drift for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Intercom vs Drift | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Intercom \<span\>vs\</span\> Drift](https://www.getapp.co.uk/compare/91379/108899/intercom/vs/drift)

# Compare Intercom vs Drift

Canonical: https://www.getapp.co.uk/compare/91379/108899/intercom/vs/drift

> Detailed comparison between Intercom and Drift. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Intercom | Drift |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 1131 | 199 |
| **Starting Price** | US$39.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Intercom

- AI/Machine Learning
- API
- Activity Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Natural Language Processing
- Real-Time Data
- Segmentation
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Website Visitor Tracking

### Drift

- AI/Machine Learning
- API
- Activity Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Natural Language Processing
- Real-Time Data
- Segmentation
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Website Visitor Tracking

## Links

- [View Intercom Profile](https://www.getapp.co.uk/software/91379/intercom)
- [View Drift Profile](https://www.getapp.co.uk/software/108899/drift)
- [View Original Comparison](https://www.getapp.co.uk/compare/91379/108899/intercom/vs/drift)

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