---
description: Learn what are the benefits of Intercom vs Chat Metrics for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Intercom vs Chat Metrics | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Intercom \<span\>vs\</span\> Chat Metrics](https://www.getapp.co.uk/compare/91379/1998083/intercom/vs/chat-metrics)

# Compare Intercom vs Chat Metrics

Canonical: https://www.getapp.co.uk/compare/91379/1998083/intercom/vs/chat-metrics

> Detailed comparison between Intercom and Chat Metrics. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Intercom | Chat Metrics |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 1133 | 14 |
| **Starting Price** | US$39.00 | US$21.50 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### Intercom

- API
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Communication Management
- Customisable Branding
- File Sharing
- Geotargeting
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- Live Chat
- Mobile Access
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting/Analytics
- SMS Messaging
- Transcripts/Chat History

### Chat Metrics

- API
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Communication Management
- Customisable Branding
- File Sharing
- Geotargeting
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- Live Chat
- Mobile Access
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting/Analytics
- SMS Messaging
- Transcripts/Chat History

## Links

- [View Intercom Profile](https://www.getapp.co.uk/software/91379/intercom)
- [View Chat Metrics Profile](https://www.getapp.co.uk/software/1998083/chat-metrics)
- [View Original Comparison](https://www.getapp.co.uk/compare/91379/1998083/intercom/vs/chat-metrics)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Intercom vs Chat Metrics | GetApp UK 2026","description":"Learn what are the benefits of Intercom vs Chat Metrics for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/91379/1998083/intercom/vs/chat-metrics","about":[{"@id":"https://www.getapp.co.uk/software/91379/intercom#software"},{"@id":"https://www.getapp.co.uk/software/1998083/chat-metrics#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/91379/1998083/intercom/vs/chat-metrics#breadcrumblist"},"@id":"https://www.getapp.co.uk/compare/91379/1998083/intercom/vs/chat-metrics#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"Intercom","description":"Intercom Customer Service Suite is an AI-enhanced customer service platform that combines an AI agent called Fin with a comprehensive helpdesk system on a single integrated platform. The suite serves organizations across diverse industries and adapts to evolving support demands. Human agents receive AI-powered assistance while Fin learns from human resolutions to improve its own responses. Continuous feedback loops enhance accuracy and consistency of support interactions.\n\nFin draws on trained knowledge bases procedures and policies to resolve customer queries autonomously across channels such as email chat and phone. The helpdesk system features an AI-enhanced inbox that prioritizes and routes conversations for efficient handling. Copilot provides real-time guidance translation and context-aware suggestions to human agents during interactions. The ticketing system supports configurable workflows shortcuts and macros to streamline complex issue resolution. A centralized Knowledge Hub makes support content available to both AI and human agents and a self-service Help Center empowers customers to find answers independently.\n\nThe suite delivers consistent customer experiences across all communication touchpoints. Reporting and analytics tools provide insights into team performance and customer engagement while AI-driven analysis identifies gaps and highlights areas for improvement. Outbound messaging tools enable teams to send proactive communications that address potential issues before customers initiate contact. Multilingual support allows interactions in preferred languages and customer segmentation enables targeted messaging based on behavior and demographics.\n\nIntegration capabilities extend to hundreds of third-party applications through prebuilt connectors and an API framework. The platform synchronizes customer data conversation histories and resolution records across connected systems to maintain unified customer profiles. Enterprise-grade security measures and compliance with data protection regulations ensure that customer data is handled according to organizational and regulatory requirements. Scalability features support operations of any size with configurable workflows and modular functionality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ba7198cd-90f9-4f8f-b4bc-3ff1daa3cc2c.png","url":"https://www.getapp.co.uk/software/91379/intercom","@id":"https://www.getapp.co.uk/software/91379/intercom#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":1133},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Chat Metrics","description":"Chat Metrics is a live chat software designed to help businesses communicate with website visitors in real-time and improve overall lead conversion rates. Organizations can maintain a history of chats, view transcripts based on metrics such as category, status, or action, and download them in CSV format according to requirements.\n\nChat Metrics allows administrators to create multiple user accounts, configure role-based permissions for customer service, sales, and management representatives, and provide limited access across chats, reports, archives, invoices, and settings. Supervisors can track generated leads on a dedicated page and set up custom fields to collect website visitors' information including name, email, phone number, company, and budget. Organizations can also gain visibility into revenue opportunities, chats, lead conversations, ratings, and multiple websites based on custom time range on a centralized dashboard.\n\nChat Metrics facilitates integration with various third-party customer relationship management (CRM), messaging, and marketing automation systems such as Typeform, Salesforce, Insightly CRM, Trello, Slack, ActiveCampaign, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4ab46dfc-25dd-44c3-a43c-fbb98335e067.png","url":"https://www.getapp.co.uk/software/1998083/chat-metrics","@id":"https://www.getapp.co.uk/software/1998083/chat-metrics#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":14},"offers":{"price":"21.5","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.co.uk/compare/91379/1998083/intercom/vs/chat-metrics#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Intercom vs Chat Metrics","position":3,"item":"https://www.getapp.co.uk/compare/91379/1998083/intercom/vs/chat-metrics","@type":"ListItem"}]}]}
</script>