---
description: Learn what are the benefits of ServiceNow vs Pega CRM for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare ServiceNow vs Pega CRM | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Data Centre Management Software](/directory/277/data-center-management/software) > [ServiceNow \<span\>vs\</span\> Pega CRM](https://www.getapp.co.uk/compare/9156/100343/servicenow/vs/pega-crm-solution)

# Compare ServiceNow vs Pega CRM

Canonical: https://www.getapp.co.uk/compare/9156/100343/servicenow/vs/pega-crm-solution

> Detailed comparison between ServiceNow and Pega CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | Pega CRM |
| **Overall rating** | 4.5/5 | 3.9/5 |
| **Total Reviews** | 348 | 13 |
| **Starting Price** | US$100.00 | US$90.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### ServiceNow

- Alerts/Escalation
- Asset Tracking
- CRM
- Capacity Management
- Configurable Workflow
- Email Management
- IT Cost Management
- Knowledge Base Management
- License Management
- Monitoring
- Project Management
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Self Service Portal
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Pega CRM

- Alerts/Escalation
- CRM
- Email Management
- Knowledge Base Management
- Lead Management
- Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Self Service Portal
- Support Ticket Management
- Workflow Management

## Links

- [View ServiceNow Profile](https://www.getapp.co.uk/software/9156/servicenow)
- [View Pega CRM Profile](https://www.getapp.co.uk/software/100343/pega-crm-solution)
- [View Original Comparison](https://www.getapp.co.uk/compare/9156/100343/servicenow/vs/pega-crm-solution)

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