---
description: Learn what are the benefits of ServiceNow vs TOPdesk for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare ServiceNow vs TOPdesk | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Data Centre Management Software](/directory/277/data-center-management/software) > [ServiceNow \<span\>vs\</span\> TOPdesk](https://www.getapp.co.uk/compare/9156/111785/servicenow/vs/topdesk)

# Compare ServiceNow vs TOPdesk

Canonical: https://www.getapp.co.uk/compare/9156/111785/servicenow/vs/topdesk

> Detailed comparison between ServiceNow and TOPdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ServiceNow | TOPdesk |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 344 | 110 |
| **Starting Price** | US$100.00 | US$77.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### ServiceNow

- API
- Asset Tracking
- CRM
- Capacity Management
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Tracking
- License Management
- Monitoring
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Request Assignment
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### TOPdesk

- API
- Asset Tracking
- CRM
- Capacity Management
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- IT Asset Tracking
- License Management
- Monitoring
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Request Assignment
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View ServiceNow Profile](https://www.getapp.co.uk/software/9156/servicenow)
- [View TOPdesk Profile](https://www.getapp.co.uk/software/111785/topdesk)
- [View Original Comparison](https://www.getapp.co.uk/compare/9156/111785/servicenow/vs/topdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare ServiceNow vs TOPdesk | GetApp UK 2026","description":"Learn what are the benefits of ServiceNow vs TOPdesk for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/9156/111785/servicenow/vs/topdesk","about":[{"@id":"https://www.getapp.co.uk/software/9156/servicenow#software"},{"@id":"https://www.getapp.co.uk/software/111785/topdesk#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/9156/111785/servicenow/vs/topdesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/9156/111785/servicenow/vs/topdesk#webpage","isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"ServiceNow","description":"ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to  automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards. \n\nServiceNow offers a wide selection of integrated IT service management tools and applications, each with multiple feature-sets and capabilities. ServiceNow offers a service automation platform to tailor existing applications, share information among applications or build custom applications. There is also a ServiceWatch product that helps to discover and map relationships between IT components and incidents, with dashboards giving real-time insight into the health of the business services. ServiceNow Discovery can be used to identify IP-enabled configuration items (CIs), map their interdependencies and export the data to the ServiceNow Configuration Management Database.\n\nServiceNow Express is the ITSM product for companies of all sizes and includes a range of features. The solution delivers end-to-end incident management with visual taskboards and tickets, priority setting, and asset and configuration monitoring. You can also generate reports on all business KPIs and metrics through dashboards, graphs and charts. \n\nServiceNow IT Service Automation Applications include asset management, change and release management, configuration management, incident, IT cost, and problem management, and a service catalog. ServiceNow Service Catalog helps to improve the customer experience by providing a customer-facing storefront for users to access self-help, submit IT requests, log issues and track progress.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/00c1fc51-b68d-4dd8-9aae-d658c06f6e39.avif","url":"https://www.getapp.co.uk/software/9156/servicenow","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/9156/servicenow#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":344},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"TOPdesk","description":"TOPdesk is a service management platform for busy IT service teams that want to get things done. With out-of-the-box software that's packed with templates, endless integration options, and our people here to guide you, you can start exceeding customer expectations – the stress-free way. \n\nWe'll help your service team, step by step, do three things differently. \n\n1.\tTame service desk chaos\nGet started quickly and code-free with an ITSM solution that's easy to personalise around your needs. No need to reinvent the wheel – our experts use best practices to help you standardise processes like incident management and asset management. Whatever your plans are, you can start small and scale TOPdesk as your needs change. \n\n2.\tBe better together\nEasily collaborate in the tool – both within and outside of your own service department. With one shared portal with departments like HR or Facilities, you can give end users  a smoother experience company-wide.\n\n3.\tDeliver new value continuously\nTOPdesk is easy to maintain, so you can make valuable improvements without having to rely on consultants. But don't worry – we're here to offer any tips and tricks if you need us.\n\nTOPdesk's features\nTOPdesk offers many ITIL-based features to help you make service happen: \n\nIncident Management – Categorise and prioritise incoming requests and assign tasks to the right agent automatically. Ticket solved? Your end users are notified right away. \n\nAsset Management – Track your organisation's assets, see who's using them, and see how they're connected. The software comes with asset templates that you can adapt to your needs. \n\nKnowledge Management – Use the Knowledge Base to capture critical knowledge from your agents – and make it accessible for everyone in the organisation. \n\nReporting – Create a Dashboard for all your key metrics, so you can easily spot bottlenecks and keep your department's performance on track.  \n\nSelf-Service Portal – Give end users a one-stop-shop to log tickets, read FAQs and knowledge articles, and check the status of their request. Increased transparency equals happy customers. \n\nOur solution always comes with:\n-\tA service management platform that's ready to use and easy to maintain – no coding needed.\n-\t3 different plans to choose from with plenty of add-ons, all brought to you via SaaS or On-Premises. \n-\tAn easy-to-use framework for all your processes, including standard features like a knowledge base, a link with Active Directory and single sign-on. \n-\t24/5 personal support from our local experts, and 24/7 online support via MyTOPdesk\n\nIntegrate with all your favourite tools\nConnect TOPdesk with all the tools you need and use. You'll have access to our open API, out-of-the-box integrations and the TOPdesk Marketplace. \n\nWhat you'll achieve with TOPdesk\n·\tStop firefighting and regain control of your service desk\n·\tMeet customer expectations every time\n·\tIncrease transparency and excel in customer interactions\n·\tBe noticed for your consistently great services","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/98843994-488f-433c-8cfa-7e94643935d7.png","url":"https://www.getapp.co.uk/software/111785/topdesk","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/111785/topdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":110},"offers":{"price":"77","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Data Centre Management Software","position":2,"item":"/directory/277/data-center-management/software","@type":"ListItem"},{"name":"ServiceNow vs TOPdesk","position":3,"item":"https://www.getapp.co.uk/compare/9156/111785/servicenow/vs/topdesk","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/9156/111785/servicenow/vs/topdesk#breadcrumblist"}]}
</script>
