ServiceNow vs BOSSDesk
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Overview
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent US based customer support.
BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$100.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.2/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.2/ 5Ease of Use
4.5/ 5Features
4.4/ 5Customer Service
4.8/ 5Value for Money
4.7/ 5Features
Total features 73
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- CMDB
- CRM
- Calendar Management
- Call Centre Management
- Capacity Management
- Change Management
- Change Planning
- Change Tracking
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Customer Database
- Customer Support
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualisation
- Device Auto Discovery
- Drag & Drop
- Email Management
- Email Templates
- Employee Management
- Financial Management
- Full Text Search
- Graphical User Interface
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Inbox Management
- Incident Management
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Cloud Management
- Performance Metrics
- Performance Monitoring
- Prioritisation
- Problem Management
- Procurement Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Role-Based Permissions
- Rules-Based Workflow
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalogue
- Service Level Agreement (SLA) Management
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Management
- User Management
- Version Control
- Widgets
- Workflow Management
Total features 99
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- CMDB
- CRM
- Calendar Management
- Call Centre Management
- Capacity Management
- Change Management
- Change Planning
- Change Tracking
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Management
- Cost Tracking
- Customer Database
- Customer Support
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Storage Management
- Data Visualisation
- Device Auto Discovery
- Drag & Drop
- Email Management
- Email Templates
- Employee Management
- Financial Management
- Full Text Search
- Graphical User Interface
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Inbox Management
- Incident Management
- Integrated Business Operations
- Integrated Development Environment
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Lifecycle Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Cloud Management
- Performance Metrics
- Performance Monitoring
- Prioritisation
- Problem Management
- Procurement Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Role-Based Permissions
- Rules-Based Workflow
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalogue
- Service Level Agreement (SLA) Management
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Task Progress Tracking
- Third-Party Integrations
- Ticket Management
- User Management
- Version Control
- Widgets
- Workflow Management
Integrations
- 1E Platform
- 3CLogic
- AlertOps
- Apiiro
- Apizee
- Apptio Platform
- Aria Platform
- Armis
- Azure Active Directory
- BeyondTrust Remote Support
- BigID
- Bitbucket
- Bright Pattern
- CG4 Asset Tracking System
- CareAR
- ChatGPT
- Checkmarx One
- Coda
- Cofense PhishMe
- ControlUp Edge DX
- CrowdStrike
- CyCognito
- CyberArk Endpoint Privilege Manager
- DeepL Pro
- DomainTools
- Dynatrace
- EclecticIQ Suite
- Email Tracking for ServiceNow
- Expertflow Contact Center
- Fairmarkit
- Five9
- GitHub
- GoSign
- IBM Instana
- IBM Z
- IFTTT
- Itential Automation Platform
- JIRA Service Management
- Kandji
- Lacework
- LogMeIn Rescue
- LogMeIn Resolve
- LogicMonitor
- ManageEngine Endpoint Central
- ManageEngine Remote Access Plus
- Metrikus
- Microsoft 365
- Microsoft SharePoint
- NetBrain
- Netskope Active Platform
- New Relic
- NinjaOne
- Nipper
- ODBC Driver for ServiceNow
- ONEiO
- Obsidian
- Okta
- OpenFin
- OpenLM
- OpsRamp
- Ordr
- PagerDuty
- Pentaho
- Ping Identity
- Power BI Connector for ServiceNow
- Quality Clouds
- Qualys Cloud Platform
- Rubrik
- SAP S/4HANA Cloud
- SailPoint
- Salesforce Marketing Cloud
- ScienceLogic
- Secureworks
- Sepio
- Silverfort
- Slack
- Smartling
- Snyk
- Splunk Enterprise
- Squadcast
- Tableau
- Tableau Connector for ServiceNow
- Talend Data Integrity and Data Governance
- Tanium Threat Response
- TeamViewer Frontline
- TeamViewer Remote
- Teramind
- Terraform
- The Anomali Platform
- Utelogy
- VBrick
- VMware Aria
- Vectra AI Platform
- Webex Suite
- Whispir
- Workato
- Zapier
- ZeroFOX
- enosiX
- strongDM
- xMatters
- 1E Platform
- 3CLogic
- AlertOps
- Apiiro
- Apizee
- Apptio Platform
- Aria Platform
- Armis
- Azure Active Directory
- BeyondTrust Remote Support
- BigID
- Bitbucket
- Bright Pattern
- CG4 Asset Tracking System
- CareAR
- ChatGPT
- Checkmarx One
- Coda
- Cofense PhishMe
- ControlUp Edge DX
- CrowdStrike
- CyCognito
- CyberArk Endpoint Privilege Manager
- DeepL Pro
- DomainTools
- Dynatrace
- EclecticIQ Suite
- Email Tracking for ServiceNow
- Expertflow Contact Center
- Fairmarkit
- Five9
- GitHub
- GoSign
- IBM Instana
- IBM Z
- IFTTT
- Itential Automation Platform
- JIRA Service Management
- Kandji
- Lacework
- LogMeIn Rescue
- LogMeIn Resolve
- LogicMonitor
- ManageEngine Endpoint Central
- ManageEngine Remote Access Plus
- Metrikus
- Microsoft 365
- Microsoft SharePoint
- NetBrain
- Netskope Active Platform
- New Relic
- NinjaOne
- Nipper
- ODBC Driver for ServiceNow
- ONEiO
- Obsidian
- Okta
- OpenFin
- OpenLM
- OpsRamp
- Ordr
- PagerDuty
- Pentaho
- Ping Identity
- Power BI Connector for ServiceNow
- Quality Clouds
- Qualys Cloud Platform
- Rubrik
- SAP S/4HANA Cloud
- SailPoint
- Salesforce Marketing Cloud
- ScienceLogic
- Secureworks
- Sepio
- Silverfort
- Slack
- Smartling
- Snyk
- Splunk Enterprise
- Squadcast
- Tableau
- Tableau Connector for ServiceNow
- Talend Data Integrity and Data Governance
- Tanium Threat Response
- TeamViewer Frontline
- TeamViewer Remote
- Teramind
- Terraform
- The Anomali Platform
- Utelogy
- VBrick
- VMware Aria
- Vectra AI Platform
- Webex Suite
- Whispir
- Workato
- Zapier
- ZeroFOX
- enosiX
- strongDM
- xMatters
