---
description: Learn what are the benefits of ServiceNow vs HaloITSM for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare ServiceNow vs HaloITSM | GetApp UK 2026
---

Breadcrumb: [Home](/) > [IT Management Software](/directory/771/it-management/software) > [ServiceNow \<span\>vs\</span\> HaloITSM](https://www.getapp.co.uk/compare/9156/130803/servicenow/vs/haloitsm)

# Compare ServiceNow vs HaloITSM

Canonical: https://www.getapp.co.uk/compare/9156/130803/servicenow/vs/haloitsm

> Detailed comparison between ServiceNow and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ServiceNow | HaloITSM |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 344 | 43 |
| **Starting Price** | US$100.00 | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### ServiceNow

- API
- Asset Tracking
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Email Management
- IT Asset Tracking
- License Management
- Monitoring
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Request Assignment
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### HaloITSM

- API
- Asset Tracking
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Email Management
- IT Asset Tracking
- License Management
- Monitoring
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Request Assignment
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View ServiceNow Profile](https://www.getapp.co.uk/software/9156/servicenow)
- [View HaloITSM Profile](https://www.getapp.co.uk/software/130803/haloitsm)
- [View Original Comparison](https://www.getapp.co.uk/compare/9156/130803/servicenow/vs/haloitsm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare ServiceNow vs HaloITSM | GetApp UK 2026","description":"Learn what are the benefits of ServiceNow vs HaloITSM for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.","url":"https://www.getapp.co.uk/compare/9156/130803/servicenow/vs/haloitsm","about":[{"@id":"https://www.getapp.co.uk/software/9156/servicenow#software"},{"@id":"https://www.getapp.co.uk/software/130803/haloitsm#software"}],"breadcrumb":{"@id":"https://www.getapp.co.uk/compare/9156/130803/servicenow/vs/haloitsm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.uk/compare/9156/130803/servicenow/vs/haloitsm#webpage","isPartOf":{"@id":"https://www.getapp.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.getapp.co.uk/#organization"}},{"name":"ServiceNow","description":"ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to  automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards. \n\nServiceNow offers a wide selection of integrated IT service management tools and applications, each with multiple feature-sets and capabilities. ServiceNow offers a service automation platform to tailor existing applications, share information among applications or build custom applications. There is also a ServiceWatch product that helps to discover and map relationships between IT components and incidents, with dashboards giving real-time insight into the health of the business services. ServiceNow Discovery can be used to identify IP-enabled configuration items (CIs), map their interdependencies and export the data to the ServiceNow Configuration Management Database.\n\nServiceNow Express is the ITSM product for companies of all sizes and includes a range of features. The solution delivers end-to-end incident management with visual taskboards and tickets, priority setting, and asset and configuration monitoring. You can also generate reports on all business KPIs and metrics through dashboards, graphs and charts. \n\nServiceNow IT Service Automation Applications include asset management, change and release management, configuration management, incident, IT cost, and problem management, and a service catalog. ServiceNow Service Catalog helps to improve the customer experience by providing a customer-facing storefront for users to access self-help, submit IT requests, log issues and track progress.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/00c1fc51-b68d-4dd8-9aae-d658c06f6e39.avif","url":"https://www.getapp.co.uk/software/9156/servicenow","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/9156/servicenow#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":344},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"HaloITSM","description":"HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.\n\nHaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.\n\nHaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a6f3cd32-e66b-4435-aab8-7c773f1a5e26.jpeg","url":"https://www.getapp.co.uk/software/130803/haloitsm","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/130803/haloitsm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":43},"offers":{"price":"45","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Management Software","position":2,"item":"/directory/771/it-management/software","@type":"ListItem"},{"name":"ServiceNow vs HaloITSM","position":3,"item":"https://www.getapp.co.uk/compare/9156/130803/servicenow/vs/haloitsm","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/compare/9156/130803/servicenow/vs/haloitsm#breadcrumblist"}]}
</script>