---
description: Learn what are the benefits of Salesforce Service Cloud vs Enterprise Service Desk for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Salesforce Service Cloud vs Enterprise Service Desk | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/3083/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> Enterprise Service Desk](https://www.getapp.co.uk/compare/91754/105221/salesforce-1-service-cloud/vs/enterprise-service-desk)

# Compare Salesforce Service Cloud vs Enterprise Service Desk

Canonical: https://www.getapp.co.uk/compare/91754/105221/salesforce-1-service-cloud/vs/enterprise-service-desk

> Detailed comparison between Salesforce Service Cloud and Enterprise Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Enterprise Service Desk |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 820 | 1 |
| **Starting Price** | £20.00 | US$30.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Salesforce Service Cloud

- API
- Alerts/Escalation
- Automated Routing
- Change Management
- Customer Database
- Customisable Branding
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Multi-Channel Communication
- Problem Management
- Real-Time Chat
- Release Management
- Self Service Portal
- Service Catalogue
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management

### Enterprise Service Desk

- API
- Alerts/Escalation
- Automated Routing
- Change Management
- Customer Database
- Customisable Branding
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Multi-Channel Communication
- Problem Management
- Real-Time Chat
- Release Management
- Self Service Portal
- Service Catalogue
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management

## Links

- [View Salesforce Service Cloud Profile](https://www.getapp.co.uk/software/91754/salesforce-1-service-cloud)
- [View Enterprise Service Desk Profile](https://www.getapp.co.uk/software/105221/enterprise-service-desk)
- [View Original Comparison](https://www.getapp.co.uk/compare/91754/105221/salesforce-1-service-cloud/vs/enterprise-service-desk)

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