---
description: Learn what are the benefits of Salesforce Service Cloud vs The KNOWLEDGE for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Salesforce Service Cloud vs The KNOWLEDGE | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/3083/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> The KNOWLEDGE](https://www.getapp.co.uk/compare/91754/2077071/salesforce-1-service-cloud/vs/the-knowledge)

# Compare Salesforce Service Cloud vs The KNOWLEDGE

Canonical: https://www.getapp.co.uk/compare/91754/2077071/salesforce-1-service-cloud/vs/the-knowledge

> Detailed comparison between Salesforce Service Cloud and The KNOWLEDGE. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | The KNOWLEDGE |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 820 | 1 |
| **Starting Price** | £20.00 | JP¥35,000 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Salesforce Service Cloud

- Alerts/Notifications
- Asset Tracking
- Call Tracking
- Catalog Management
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Content Library
- Customer Complaint Tracking
- Customisable Templates
- Fuel Tracking
- Full Text Search
- Knowledge Base Management
- Lead Management
- Risk Analysis
- Route Optimisation
- Scheduling
- Service History
- Support Ticket Management
- Transfers/Routing

### The KNOWLEDGE

- Alerts/Notifications
- Catalog Management
- Commenting/Notes
- Communication Management
- Content Library
- Full Text Search
- Knowledge Base Management

## Links

- [View Salesforce Service Cloud Profile](https://www.getapp.co.uk/software/91754/salesforce-1-service-cloud)
- [View The KNOWLEDGE Profile](https://www.getapp.co.uk/software/2077071/the-knowledge)
- [View Original Comparison](https://www.getapp.co.uk/compare/91754/2077071/salesforce-1-service-cloud/vs/the-knowledge)

-----

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