---
description: Learn what are the benefits of JIRA Service Management vs InvGate Service Management for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare JIRA Service Management vs InvGate Service Management | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [JIRA Service Management \<span\>vs\</span\> InvGate Service Management](https://www.getapp.co.uk/compare/91811/101213/jira-service-management/vs/service-desk)

# Compare JIRA Service Management vs InvGate Service Management

Canonical: https://www.getapp.co.uk/compare/91811/101213/jira-service-management/vs/service-desk

> Detailed comparison between JIRA Service Management and InvGate Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | InvGate Service Management |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 763 | 108 |
| **Starting Price** | US$20.00 | US$17.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### JIRA Service Management

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Contract/License Management
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- IT Reporting
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### InvGate Service Management

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Contract/License Management
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- IT Reporting
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View JIRA Service Management Profile](https://www.getapp.co.uk/software/91811/jira-service-management)
- [View InvGate Service Management Profile](https://www.getapp.co.uk/software/101213/service-desk)
- [View Original Comparison](https://www.getapp.co.uk/compare/91811/101213/jira-service-management/vs/service-desk)

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