---
description: Learn what are the benefits of KnowledgeOwl vs ProProfs Knowledge Base for the UK businesses. Our free platform provides a detailed side-by-side comparison that will help you learn more about each of these software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare KnowledgeOwl vs ProProfs Knowledge Base | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Document Management Software](/directory/284/document-management/software) > [KnowledgeOwl \<span\>vs\</span\> ProProfs Knowledge Base](https://www.getapp.co.uk/compare/91819/100156/helpgizmo/vs/proprofs-knowledge-base-software)

# Compare KnowledgeOwl vs ProProfs Knowledge Base

Canonical: https://www.getapp.co.uk/compare/91819/100156/helpgizmo/vs/proprofs-knowledge-base-software

> Detailed comparison between KnowledgeOwl and ProProfs Knowledge Base. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | KnowledgeOwl | ProProfs Knowledge Base |
| **Overall rating** | 4.8/5 | 4.7/5 |
| **Total Reviews** | 237 | 28 |
| **Starting Price** | US$100.00 | US$79.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### KnowledgeOwl

- API
- Activity Tracking
- Commenting/Notes
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Engagement Tracking
- Full Text Search
- Pre-built Templates
- Real-Time Analytics
- Real-Time Reporting
- SSL Security
- Search/Filter
- Single Sign On
- Web Notifications
- Website Integration
- Wiki
- Workflow Management

### ProProfs Knowledge Base

- API
- Activity Tracking
- Commenting/Notes
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Engagement Tracking
- Full Text Search
- Pre-built Templates
- Real-Time Analytics
- Real-Time Reporting
- SSL Security
- Search/Filter
- Single Sign On
- Web Notifications
- Website Integration
- Wiki
- Workflow Management

## Links

- [View KnowledgeOwl Profile](https://www.getapp.co.uk/software/91819/helpgizmo)
- [View ProProfs Knowledge Base Profile](https://www.getapp.co.uk/software/100156/proprofs-knowledge-base-software)
- [View Original Comparison](https://www.getapp.co.uk/compare/91819/100156/helpgizmo/vs/proprofs-knowledge-base-software)

-----

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